HomeSupport systemWordPressDukamarket How Can I Fix this issue, its ...
  • Customer

    How Can I Fix this issue, its same in demo

    Posted by: daXclusiveCEO Dec 24, 2021 at 14:43 (3 year ago)
    MENU ON HOMEPAGE IS 2 and Other pages is 1. How can i fix this on my site
    https://www.screencast.com/t/hWCdMlRuLbdB
  • Customer

    Posted by: Maason, Dec 24, 2021 at 16:22 (3 year ago)

    Hi daXclusiveCEO
    I checked your site, it still works fine. Please check again
    https://drive.google.com/file/d/18VzWD3Cg4FzM62r3P7S3WsQ4gWDLlvhP/view?usp=sharing
    Regards,
    Maason
  • Customer

    Posted by: daXclusiveCEO, Dec 24, 2021 at 18:56 (3 year ago)

    https://dukamarket.kutethemes.net/home-03/

    I am using this header, not the default
  • Customer

    Posted by: Maason, Dec 25, 2021 at 01:06 (3 year ago)

    Goodmorning @daXclusiveCEO
    Could you please provide wp-admin + ftp accounts via secret information area? I would like to check in your site and help you
    Regards,
    Maason
  • Customer

    Posted by: daXclusiveCEO, Dec 25, 2021 at 21:17 (3 year ago)

    Check with this
  • Customer

    Posted by: Maason, Dec 27, 2021 at 03:33 (3 year ago)

    Goodmorning @daXclusiveCEO
    I am sorry for delay reply because i do not work at the weekend. I sent your issue to the author of theme, they will check and find out the cause.
    Please wait.. i will inform you when i got their reply.
    Reagrds,
    Maason
  • Customer

    Posted by: daXclusiveCEO, Dec 28, 2021 at 20:31 (3 year ago)

    Will be waiting
  • Customer

    Posted by: Maason, Dec 29, 2021 at 07:46 (3 year ago)

    Hi @daXclusiveCEO
    It works now. Please check your site again
    Regards,
    Maason
  • Customer

    Posted by: daXclusiveCEO, Dec 29, 2021 at 17:22 (3 year ago)

    No, its stil the same thing for me. As a guest and logged in user. It's showing the main menu and the mobile menu below on the wp home page, but on other pages its fine
  • Customer

    Posted by: Maason, Dec 31, 2021 at 02:24 (3 year ago)

    Hi @daXclusiveCEO
    The cause by you have created a new menu for Mobile menu and added this menu into Vertical menu (Theme option>>header>>Vertical menu)
    mobile-menu-61ce69d57026e.png
  • Customer

    Posted by: Maason, Dec 31, 2021 at 02:30 (3 year ago)

    You should choose Primary menu and tick Mobile Menu option as the attachment file below
    Regards,
    Maason
    primary-menu-61ce6b61478be.png
  • Customer

    Posted by: daXclusiveCEO, Feb 22, 2022 at 20:56 (3 year ago)

    I mean its showing like this.
    Screenshot_20220222-215459_Chrome-62154e05960d0.png
  • Customer

    Posted by: daXclusiveCEO, Feb 22, 2022 at 21:02 (3 year ago)

    instead of like this on home and login page and this happens differently each time I really.

    I want it to show it like this always.
    Screenshot_20220222-220007_Gallery-62154f70c5d52.jpg
  • Manager

    Posted by: yame, Feb 23, 2022 at 03:32 (3 year ago)

    Pls provide again your admin account then I will check for you.
    Thanks!
  • Customer

    Posted by: daXclusiveCEO, Feb 23, 2022 at 19:09 (3 year ago)

    Here's my issue. Sometimes is load like this on both desktop and mobile.

    I want the full header to load only on desktop and the mobile site only on mobile site. i have shared the info in secret
    Screenshot-2022-02-23-at-8.06.07-PM-621686669b878.png
    Screenshot-2022-02-23-at-8.06.48-PM-621686669bf76.png
  • Manager

    Posted by: yame, Feb 24, 2022 at 03:56 (3 year ago)

    Do you mean that you want to have the full header like this: https://prnt.sc/Gi2h5vyWOnYG for your all products on both desktop and mobile view, don't you?
  • Customer

    Posted by: daXclusiveCEO, Feb 24, 2022 at 07:19 (3 year ago)

    No, This header mentioned should only be on the desktop site on all pages
    https://prnt.sc/Gi2h5vyWOnYG

    While on the mobile site it should use on all page this header only
    https://ibb.co/QpSYm9H

    But instead it shows a different header both on desktop and mobile at any time
  • Manager

    Posted by: yame, Feb 25, 2022 at 07:08 (3 year ago)

    Okay, I see. I sent it to my coder. Let him check then I will inform you later.
    Thanks!
  • Customer

    Posted by: daXclusiveCEO, Feb 28, 2022 at 08:44 (3 year ago)

    Any feedback yet?
  • Manager

    Posted by: yame, Feb 28, 2022 at 09:33 (3 year ago)

    ah yes, I got his feedback:
    It is impossible to have the different header on desktop and mobile versions as your idea.
    Now you want to have the full header (full items) on the only desktop version and a short header (less item) on the mobile version, right?
    We just develop the header of the theme based on the configuration of Theme Options where you can set the header for all pages or set the special header for a specific page in Custom Theme Option (use the Meta box mode). We do not support the type of header as you mean.

    Hope you understand. Thank you!
  • Customer

    Posted by: daXclusiveCEO, Feb 28, 2022 at 11:24 (3 year ago)

    No, that is not case. I mean when browsing on my website. It does not stick to 1 header and menu. Its alway changing.

    Example is screenshots of when i start from the homepage
    https://www.owodaily.com/market/

    Click on a product page and then visit a category page. its showing different header each time
    https://ibb.co/YtkLpww
    https://ibb.co/9cvfGfV
    https://ibb.co/Dbj5Xqt

  • Manager

    Posted by: yame, Mar 9, 2022 at 02:58 (3 year ago)

    Oh sorry I missed this ticket.
    My coder also checked it. He said that you should turn it off: https://prnt.sc/PIV0BCkSAwa2
    Because of the cache of mobile version so it caused the problem with the header.
    Let try and inform me the result.
  • Customer

    Posted by: daXclusiveCEO, Mar 9, 2022 at 03:43 (3 year ago)

    I did this.

    Now its showing Mobile View Header & Footer Menu on Homepage (When Using Both Desktop & Mobile)
    and Desktop View on other pages (except homepage) - (When Using Both Desktop & Mobile)
  • Manager

    Posted by: yame, Mar 10, 2022 at 02:46 (3 year ago)

    It's quite complex. Should you contact me via skype: vetyame?
    I will support directly to understand clearly and help you to solve this problem faster
  • Customer

    Posted by: daXclusiveCEO, Mar 10, 2022 at 15:46 (3 year ago)

    I have sent a message. thanks
  • Customer

    Posted by: daXclusiveCEO, Mar 8, 2022 at 19:08 (3 year ago)

    this issue hasnt been sorted in 3 months
  • Customer

    Posted by: Maason, Mar 11, 2022 at 03:07 (3 year ago)

    Hi daXclusiveCEO
    Can you connect to me via skype: mod.kutethemes@gmail.com? I would like to live chat, it's faster
    Waiting your answer..
    Regards
  • Customer

    Posted by: daXclusiveCEO, Mar 11, 2022 at 09:19 (3 year ago)

    Done
  • Customer

    Posted by: Maason, Mar 12, 2022 at 12:53 (3 year ago)

    Hi daXclusiveCEO
    As i mentioned via skype, the cause maybe by the Breeze plugin. Please check again
    Regards,
    Maason

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