HomeSupport systemWordPressKuteShopWoocommerce Shop Page Product Images Issues
  • Customer

    Woocommerce Shop Page Product Images Issues

    Posted by: SwiftITsol Nov 26, 2021 at 13:30 (3 year ago)
    Hi,

    Please have a look on shop page, there are some products images not displaying. I changed and update the product images but still not displaying. Please sort it.
    Regards
    onlinestreet UK

    Capture-61a0e167d4b3e.PNG
  • Customer

    Posted by: Maason, Nov 26, 2021 at 15:14 (3 year ago)

    HI SwiftITsol
    Could you please provide wp-admin + ftp or Cpanel accounts via secret information area again? Curently, it does not work
  • Customer

    Posted by: SwiftITsol, Nov 26, 2021 at 15:42 (3 year ago)

    Hi you can find bellow
  • Customer

    Posted by: Maason, Nov 27, 2021 at 01:13 (3 year ago)

    Goodmorning @SwiftITsol
    I sent your question to the author of theme, they will check and update this issue
    I will inform you soon when it's done
    Thank you very much!
    Regards,
    Maason
  • Customer

    Posted by: SwiftITsol, Nov 27, 2021 at 06:53 (3 year ago)

    Ok please waiting
  • Customer

    Posted by: Maason, Nov 27, 2021 at 08:24 (3 year ago)

    Hi SwiftITsol
    The cause maybe something's missed when image's uploaded. I tried to download and upload again. It works.
    Please try this menthod ( download and upload porduct image) again and let me know your results
    Have a nice weekend!
    Regards,
    Maason
    image-61a1eb438fa83.jpg
  • Customer

    Posted by: SwiftITsol, Nov 27, 2021 at 09:46 (3 year ago)

    Ok thanks let me check it
  • Customer

    Posted by: Maason, Nov 28, 2021 at 23:38 (3 year ago)

    Hi SwiftITsol
    How's it? Does it work yet?
  • Customer

    Posted by: SwiftITsol, Dec 9, 2021 at 10:06 (3 year ago)

    Hi Maason,

    Still same issue there, When we list new product it's featured Image doesn't show, Please resolve it.
    Regards,
    Swift IT

    https://onlinestreet.co.uk/shop/
  • Customer

    Posted by: SwiftITsol, Dec 9, 2021 at 10:30 (3 year ago)

    I thought It is the theme error, SO we need to update the theme with latest update, but we go for theme update then some errors showing.
    I will show you in attachment please find bellow and resolve my both issues. I want to update my theme.
    WhatsApp-Image-2021-11-27-at-3.29.28-PM-61b1dad63410f.png
  • Customer

    Posted by: Maason, Dec 9, 2021 at 15:18 (3 year ago)

    Hi SwiftITsol,
    My coder said that, he would like to check your host before. Could you please provide Cpanel account via secret information box? Tomorrow morning my coders will check and update this issue.
    Regards,
    Maason
  • Customer

    Posted by: Maason, Dec 10, 2021 at 02:47 (3 year ago)

    Goodmorning @SwiftITsol,
    I found the cause. I turn off the option as the attachment file below and it works fine now. Please clear your browser cache before and let me know your results.
    About error theme as you mentioned above, I checked your site however i have not find out this error. Did you fix it?
    configure-61b2bfa9c241d.png
  • Customer

    Posted by: SwiftITsol, Dec 10, 2021 at 09:30 (3 year ago)

    Hi Masson
    I replace the old version that's why error is not displaying. when I go for update them then the error will come.

    Regards
    SwiftIT
  • Customer

    Posted by: Maason, Dec 10, 2021 at 14:45 (3 year ago)

    Hi @SwiftITsol,
    Did you update to Kuteshop version 4.x.x? Please do not update because there is a difference between the two versions. You should only install version 4.x.x when you start a new website.
    Regards,
    Maason
  • Customer

    Posted by: SwiftITsol, Dec 14, 2021 at 10:47 (3 year ago)

    Ok but How to update my theme, and Images problems again occur that's why I am trying to update my theme
  • Customer

    Posted by: Maason, Dec 15, 2021 at 01:03 (3 year ago)

    Hi @SwiftITsol,
    Could you please connect to me via skype: mod.kutethemes@gmail.com ? I would like to live chat and explain about this issue.
    My time is GMT + 7 ( 7:30 - 11:30 AM, 1:30 - 5:30 PM)
    Regards,
    Maason
  • Customer

    Posted by: SwiftITsol, Dec 15, 2021 at 10:42 (3 year ago)

    I added you on my SKYPE
  • Customer

    Posted by: Maason, Dec 17, 2021 at 01:07 (3 year ago)

    Hi @SwiftITsol,
    Could you please backup your site and update theme again? I will check and update this issue

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