HomeSupport systemWordPressDukamarket Slick product slider VERY laggy on swipe ...
  • Customer

    Slick product slider VERY laggy on swipe (Chrome)

    Posted by: prysmal Oct 24, 2021 at 08:37 (3 year ago)
    Hello. There's a bit of a UX/Performance issue with your theme that I really need help resolving. I am using the product slider for a section in my home page and I noticed that there is a lot of lag when swiping on mobile using Google Chrome. I haven't tested other browsers, but swiping is a nightmare. It feels very slow, sluggish and inaccurate when swiping on the product slider. I don't know if this is a slick slider issue or not, but is there a way this can be fixed? It really makes the website feel weird and slow.
  • Customer

    Posted by: Maason, Oct 24, 2021 at 08:43 (3 year ago)

    Hi prysmal
    Could you please provide your wp-admin + ftp or Cpanel accounts via secret information area? My coders will check and find out the cause asap
    Have a nice day!
    Regards,
    Maason
  • Customer

    Posted by: prysmal, Oct 24, 2021 at 21:37 (3 year ago)

    Hello Maason,

    Please see below credentials to access my WP Admin area.

    Thank you.
  • Customer

    Posted by: prysmal, Oct 24, 2021 at 21:55 (3 year ago)

    Here is a video of the issue above with the slick slider. Please note that it only happens when swiping for some reason. It doesn't not happen when using the arrow navigation buttons as you can see: https://photos.app.goo.gl/tQXDTr5tn4wK8braA

    Can the fixed navbar also be checked..? There's a jump that happens whenever the navbar gets the fixed position on scroll and it can be a bit annoying for users when the website just jumps from one section to another.

    Here is a way to fix it: https://stackoverflow.com/questions/28864210/sticky-navigation-element-jumps-during-scroll
  • Customer

    Posted by: Maason, Oct 25, 2021 at 04:52 (3 year ago)

    Hi prysmal
    The cause maybe by you have updated theme but have not update the Ovic Toolkit plugin ( I updated)
    You should remove unnecessary plugins, clear your server, browser cache and try again
    Regards
    Maason
  • Customer

    Posted by: prysmal, Oct 25, 2021 at 08:50 (3 year ago)

    Hello Maason,

    I did what you said and the issue still persists. I don't think the issue has to do with my plugins (I don't have many plugins installed apart from what came with the theme.. only like 2 or 3 extra) or my server. The issue is present on your DukaMarket website as well.. Please check the product sliders and try to swipe on mobile to see the issue with lag. The transition is very choppy on mobile.
  • Customer

    Posted by: Maason, Oct 26, 2021 at 08:06 (3 year ago)

    Hi prysmal
    I sent to the author of theme, they are checking your plugins.
    I will inform to you when i have got their answer.
    Regards,
    Maason
  • Customer

    Posted by: Maason, Oct 26, 2021 at 08:59 (3 year ago)

    Hi prysmal
    Please check your site again and let me know your results
    Here is on my coders phone: https://youtu.be/jDi7Oc5FWy0 . They have checked and said that it still works fine
    Regards,
    Maason
  • Customer

    Posted by: prysmal, Oct 27, 2021 at 04:12 (3 year ago)

    Hmm, maybe it's just an issue on my end then. I will test with others and see. Thanks!
  • Customer

    Posted by: Maason, Oct 27, 2021 at 04:37 (3 year ago)

    Thanks

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