HomeSupport systemWordPressDukamarketProduct Gallery Thumbnail error with dukamarket only
  • Customer

    Product Gallery Thumbnail error with dukamarket only

    Posted by: samgraphiste Oct 20, 2021 at 17:37 (2 year ago)
    Hello

    We have issues with Dukamarket and the product gallery thumnail.
    You can see in attachment that thumbs on product single page not loading...

    We tried to change template and the issue is only with Dukamarket.

    Can you fix this ?

    Thanks a lot
    Regards

    Clément
    C-617053e3c2710.PNG
    C2-617053e3c2d62.PNG
  • Customer

    Posted by: Maason, Oct 21, 2021 at 04:14 (2 year ago)

    Hi samgraphiste
    On my demo, it still works fine: https://dukamarket.kutethemes.net/product/oneplus-nord-n100-4gb64gb/?demo=13
    https://prnt.sc/1wx0x7r
    Did you customize your site? Where are you changed?
    I sent to my coders, they will check and find out the cause
    Please wait... I will inform you when it got the answer from them
    Regards,
    Maason
  • Customer

    Posted by: samgraphiste, Oct 21, 2021 at 09:17 (2 year ago)

    Hi

    No custom at all, just few regular additional plugins.
    We discovered that is related to the theme options.
    The option "Slide Gallery" doesn't work with elementor.

    See picture attachment.

    Thanks
    Regards
    IMG-20211021-WA0000-617130235c3fc.jpg
  • Customer

    Posted by: Maason, Oct 21, 2021 at 12:38 (2 year ago)

    Hi samgraphiste
    I sent your question to my coders, they are checking and update asap
    I will inform you when it's updated.
    Regards,
    Maason
  • Customer

    Posted by: samgraphiste, Oct 21, 2021 at 17:42 (2 year ago)

    Hello again
    Thanks for you next update about it.

    We have a second problem with dukamarket :
    When elementor is activated, the front end is in 504 error....
    As soon as we disable elementor plugin.. all working fine.
    If we change theme and we re-activate elementor : all working fine as well.

    Elementor + Dukamarket = 504 front office
    Can you do something about it ?

    Thanks again
    Regards

    Clément
  • Customer

    Posted by: Maason, Oct 22, 2021 at 03:22 (2 year ago)

    Hi
    My coder could not access your site without this account: https://prnt.sc/1x1ca34
    Please check and provide me asap
    Regards,
    Maason
  • Customer

    Posted by: samgraphiste, Oct 22, 2021 at 08:53 (2 year ago)

    Login zaza
    Pass zaza
  • Customer

    Posted by: samgraphiste, Oct 22, 2021 at 13:02 (2 year ago)

    Hi we identified the plugin who is responsable.
    Ovic Addon Toolkit

    (for ur dev)
  • Customer

    Posted by: Maason, Oct 23, 2021 at 02:09 (2 year ago)

    Hi samgraphiste
    I sent to the author of theme, they are checking
    I will inform you when it's updated.
    Regards,
    Maason

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