Kutethemes

Customer

Mobile visual issue

Posted by: Jewelsofserendib Oct 11, 2021 at 06:55 (3 year ago)

Mr mason pls, i am getting issues with my mobile view again pls sort this. Also my support subscription is about to finish in 3 months, so pls help me.

Customer

Posted by: Maason, Oct 11, 2021 at 09:16 (3 year ago)

Hi Jewelsofserendib
Could you please describe more detail by screenshot? I will check and help you asap
Regards,
Maason
Customer

Posted by: Jewelsofserendib, Oct 11, 2021 at 14:10 (3 year ago)

pls use an incognito tab and browse my site on a mobile device and desktop, i get the design wrong. i get my mobile view to my desktop and my mobile view is not the same as the design i select in my theme option
Customer

Posted by: Jewelsofserendib, Oct 11, 2021 at 14:24 (3 year ago)

see my desktop view, if i clear the cache it will be ok, and then when i view it on my mobile, my mobile will have an issue, then again if i refresh my mobile page about 3 to 4 times then it will be ok, after that when i again come to the desktop mode, i will have the same issue in my desktop. now this is becoming a headace pls sort this very soon, i have everytime delaying my launch of my website due to the issue i get time to time. pls help me mr mason

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Customer

Posted by: Maason, Oct 11, 2021 at 15:32 (3 year ago)

Hi Jewelsofserendib
Did you change the wp-admin account? Please check and provide me again
Customer

Posted by: Maason, Oct 11, 2021 at 15:36 (3 year ago)

Hi Jewelsofserendib
The cause maybe by your cache plugin also. Please provide your wp-admin account again. I will check and find out the cause
Customer

Posted by: Jewelsofserendib, Oct 11, 2021 at 17:26 (3 year ago)

pls see the infor
Customer

Posted by: Maason, Oct 12, 2021 at 08:44 (3 year ago)

Hi Jewelsofserendib
The cause by your page setting. Please turn off the Enable Metabox option at the Pages>>edit your home front page (Home 10) as this link image and let me know your results: https://prnt.sc/1vtnn3k
Regards,
Maason

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