• Customer

    showing desktop home page in mobile

    Posted by: bonaffaire Sep 17, 2021 at 11:18 (a month ago)
    Hello,

    On browsing my website from mobile , it's showing the desktop homepage instead . Please help !.

  • Customer

    Posted by: Maason, Sep 17, 2021 at 13:36 (a month ago)

    Hi bonaffaire
    The cause by your have not turn on Mobile Option. Please do follow this link image:https://prnt.sc/1skgs0d and let me know your results
    Regards,
    Maason
  • Customer

    Posted by: bonaffaire, Sep 17, 2021 at 14:03 (a month ago)

    its turn on the desktop home not showing only in home mobile
  • Manager

    Posted by: Maason, Sep 17, 2021 at 14:25 (a month ago)

    Hi bonaffaire
    Could you please provide your wp-admin + ftp accounts via secret information area? I would like to check on your site and help you
    Reagrds,
    Maason
  • Customer

    Posted by: bonaffaire, Sep 17, 2021 at 14:32 (a month ago)

    check the secret
  • Manager

    Posted by: Maason, Sep 17, 2021 at 15:01 (a month ago)

    Hi bonaffaire
    Did you customize this theme? Why dont you do on the child theme? I need help from coders, they will check and reply to you asap.
    Regards,
    Maason
  • Customer

    Posted by: bonaffaire, Sep 17, 2021 at 15:27 (a month ago)

    i don't customize this theme , i think that the plugin wp-rocket has blocked some file of js , please fix this issue
  • Manager

    Posted by: Maason, Sep 17, 2021 at 17:22 (a month ago)

    Hi bonaffaire
    Please provide the FTP or Cpanel account via secret information area. My coder will check and find out the cause
    Regards,
    Maason
  • Manager

    Posted by: Maason, Sep 18, 2021 at 09:19 (a month ago)

    Hi bonaffaire
    The cause by your setting. Please activate the Enable Caching for mobile as the attachment file and let me know your results
    Have a nice weekend!
    Regards,
    Maason
  • Customer

    Posted by: bonaffaire, Sep 20, 2021 at 08:44 (a month ago)

    the problem was resolved , Thank You :)
  • Manager

    Posted by: Maason, Sep 20, 2021 at 23:03 (a month ago)

    Hi bonaffaire
    I am very glad when your problem is solved.
    If you have other questions, do not hesitate to contact me. I will help you.
    BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth to me.
    Thank you and Have a great day!
    Regards,
    Maason

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible