• Customer

    Whislist Issue

    Posted by: oatci Sep 11, 2021 at 15:32 (2 year ago)
    Hi amazing team,

    When i add a product to whislist the whislist icon shows 1 (https://prnt.sc/1ru8jf7) but when turn back to home page or any other page the icon is not showing how many products in my whistlist anymore. (https://prnt.sc/1ru8nrc).

    Could you please advise.

    Regards
    Oguz

  • Customer

    Posted by: Maason, Sep 13, 2021 at 02:01 (2 year ago)

    Hi oatci
    The cause maybe something's wrong when the theme's customized. I sent to my coder, he will check and hopr find out the cause.
    Regards,
    Maason
  • Customer

    Posted by: oatci, Sep 13, 2021 at 08:55 (2 year ago)

    Thank you dear Maason.

    I just want to infrom you that the issue is also the same in your theme demo page too (for home page 10)
  • Customer

    Posted by: Maason, Sep 15, 2021 at 02:24 (2 year ago)

    Hi oatci
    It's correct, it works on curent page only. It will be lost when you move to other page
    Regards
  • Customer

    Posted by: oatci, Sep 15, 2021 at 09:43 (2 year ago)

    So do you think it'll be going to fix or it'll stay just it is with this malfunction?
  • Customer

    Posted by: Maason, Sep 16, 2021 at 09:13 (2 year ago)

    Connected via skype
  • Customer

    Posted by: oatci, Sep 21, 2021 at 10:23 (2 year ago)

    Hello again dear Maason,

    I have wrote to YITH Wishlist plugin author. You can find all the support ticket summary below. Could you please forward this to you coder and ask help about this?

    ardeth (@ardeth)
    4 days, 13 hours ago
    Hello dear team,
    When i add a product to whishlist, the whislist icon (on top right of my page) turns +1 but when i go back to home page the icon turns 0 again. When i purge all my cache on backend and refresh my home page than it become +1 again.
    Could you please advise.
    -------------------------------0-------------------------------
    Antonio La Rocca (@therock130)
    4 days ago
    Hi Oguz
    I’m afraid the counter on the top right of your site is added by your theme
    In order to avoid cache problem, you should load it via ajax, as we do for ATW butons and other wishlist components
    If you’re willing to do some coding, I could suggest you a resource of our knowledgebase
    This describes how to create a wishlist counter updated via ajax
    Besides, I could help you to tweak this code to force counter update on page load
    -------------------------------0-------------------------------
    ardeth (@ardeth)
    3 days, 21 hours ago
    Hello Antonio,
    Thank you for your promt reply. I have added to code in resource link you have shared to my child theme functions.php. Unfortunately nothing has happened.
    I’d be appreciate if you could help me for further steps.
    Thank you.
    -------------------------------0-------------------------------
    Antonio La Rocca (@therock130)
    47 seconds ago
    Hi again
    the code by itself isn’t enough
    it defines a new shortcode, that you’ll need to place in your header
    So the next step is to override default header template of your theme, and replace current counter with

    "CODE AUTOMATICALLY REMOVING BY YOUR SYSTEM- I am forwarding the code from Skype."

    (I’m afraid I have no more specific indications on this step, as it would vary from theme to theme)
    Then we can move to next steps:
    1. customize template to make it look like your previous counter
    2. make it automatically refreshed in ajax on page load
  • Customer

    Posted by: Maason, Sep 22, 2021 at 15:54 (2 year ago)

    Hi oatci
    I sent to coders again and waiting their answer. I will inform you when i got it.
    Regards
    Maason
  • Customer

    Posted by: oatci, Oct 3, 2021 at 19:46 (2 year ago)

    Hi Maason,

    Any news?
  • Customer

    Posted by: Maason, Oct 6, 2021 at 07:38 (2 year ago)

    Hi oatci
    They have checked but have not find out the causes. The cause maybe by plugins, they are conflicted together. Did you backup the last version? I just shared the Flexon 1.0.3 via your email. Please check and restore it
    Regards,
    Maason

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