• Customer

    Posted by: Maason, Sep 1, 2021 at 07:59 (17 days ago)

    Hi tryans
    I checked and got the same issue á yu mentioned. What did you do on your site? let my coders check and update it.
    I will inform you when it's done.
    Regards,
    Maason
  • Manager

    Posted by: Maason, Sep 1, 2021 at 08:16 (17 days ago)

    Hi tryans
    The cause by your page setting. By the default we can not edit the shop page that's why it shows this error. Please check your page setting again.
    Regards,
    Maason
  • Customer

    Posted by: tryans, Sep 1, 2021 at 10:12 (17 days ago)

    Hello, i never do any setting on the page. Please check again.

    thanks
  • Customer

    Posted by: tryans, Sep 1, 2021 at 10:37 (17 days ago)

    Hello

    i just think, how if i create new page that show the product list same like the shop page. It is possible?

    thanks
  • Manager

    Posted by: Maason, Sep 1, 2021 at 15:50 (16 days ago)

    Hi tryans
    I am not sure. Let me contact to the author of theme and ask them about the shop page. I think that you can not build a new page as the shop page.
    OK, let me ask and reply you asap.
    Regards,
    Maason
  • Customer

    Posted by: tryans, Sep 1, 2021 at 16:11 (16 days ago)

    But, how i can customize the shop page if i can open it with elementor? Maybe in the future i will need to add top banner.

    I also try to duplicate the shop page, but the page can’t be duplicated. Why?
  • Manager

    Posted by: Maason, Sep 2, 2021 at 07:53 (16 days ago)

    Hi tryans
    You can edit the Shop page by the Elementor Pro version, it support this work or direct in the .PHP file if you are a coder.
    Do you have other questions?
    Regards,
    Maason
  • Customer

    Posted by: tryans, Sep 10, 2021 at 13:41 (7 days ago)

    but when the first time i use the theme, i can edit the shop page with elementor.

    Why i can't do that now?
  • Manager

    Posted by: Maason, Sep 11, 2021 at 10:20 (7 days ago)

    Hi tryans
    I am not sure. I asked the author of themes, they said that you can edit by the Elementor pro version only.
    Regards,
    Maason
  • Customer

    Posted by: tryans, Sep 11, 2021 at 11:24 (6 days ago)

    No it's not true!!!

    When the theme was first installed on my website, and demo content was installed. I have edited the shop page with elementor, and I removed the top banner on the shop page.

    So if now all of a sudden you're saying I can only edit it with elementor pro, it doesn't make sense. Because I once edited the shop page with the default elementor from the theme.

    Please immediately follow up back to the author theme! Because I think it's weird if I have to edit it with Elementor pro, even though I've edited the page with Elementor pro.

    The proof you can see for yourself on the shop page of my website, I have removed the top banner that should exist, and it is impossible to remove it without going through an edit with Elementor.
  • Customer

    Posted by: tryans, Sep 11, 2021 at 18:28 (6 days ago)

    Hello, do you already ask the theme coder?
  • Manager

    Posted by: Maason, Sep 13, 2021 at 01:10 (5 days ago)

    Hi tryans
    Yes, i asked the author of theme. Can you connect to me via skype: mod.kutethemes@gmail.com ? I would like to live chat and explain to you.
    Regards,
    Maason
  • Customer

    Posted by: tryans, Sep 15, 2021 at 11:23 (2 days ago)

    Hello

    Sorry i just open again, can we do tomorrow?

    I'm in Indonesia GMT 8+

    thanks
  • Manager

    Posted by: Maason, Sep 16, 2021 at 03:02 (2 days ago)

    yes. I am waiting your connect
    I am from Vietnam, it's the GMT+7
    Regards,
    Maason
  • Customer

    Posted by: tryans, Sep 16, 2021 at 09:33 (2 days ago)

    Hello

    Can we do on google meet instead?

    thanks
  • Manager

    Posted by: Maason, Sep 17, 2021 at 01:15 (a day ago)

    Hi tryans
    I am sorry. I do not use google meeting. You can connect to me via skype
    Reagrds,
    Maason
  • Customer

    Posted by: tryans, Sep 17, 2021 at 12:29 (22 hours ago)

    Hello

    Sorry i have something to do this week, so maybe we can do skype next week.

    Maybe on monday? at 3pm?

    thanks
  • Manager

    Posted by: Maason, Sep 18, 2021 at 03:13 (7 hours ago)

    Hi tryans
    Sure. See you on Monday!

    Have a nice weekend!
    Maason

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