• Customer

    Install : Error \ThemeConstraintException code 2

    Posted by: jhquillien_regicom Aug 19, 2021 at 13:32 (2 months ago)
    Hello,

    While trying to install :
    \themeforest-t18zrqsz-logancee-multipurpose-responsive-prestashop-theme\laber_logancee_v1.7\install_theme

    I meet an error :
    Une erreur inattendue s'est produite. [PrestaShop\PrestaShop\Core\Domain\Theme\Exception\ThemeConstraintException code 2]

    May you help me ?

    Regards,

  • Customer

    Posted by: Maason, Aug 19, 2021 at 15:35 (2 months ago)

    Hi jhquillien_regicom
    Could you please provide your site backend account via secret information area? I would like to check on your site and help you.
    Regards,
    Maason
  • Customer

    Posted by: jhquillien_regicom, Aug 20, 2021 at 07:16 (2 months ago)

    Hello,

    Below are the information you requested for :


    Furthermore, I have another request.
    My Envanto account was created at the office, I am currently working from home.
    I can not connect to my Envanto account from home, due to IP-location check.
    And when I ask for a passcode buy email I never receive it.

    May I ask for your email address in order to solve this issue ?
    Mine is : jean-herve.quillien@regicom.fr


    Thank you again for your kind help.

    Regards,

    jean-Hervé Quillien
  • Manager

    Posted by: Maason, Aug 20, 2021 at 15:48 (2 months ago)

    Hi jhquillien_regicom
    May i remove all your demo content and re-install from scratch? Which the home page do you want to install ? Also i need the FTP account. Please check and provide me asap.
    I share the purchase codes via your email. Please check it.
    Regards,
    Masason

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