HomeSupport systemWordPressBoutiqueCheckout - Unable to process order
  • Customer

    Checkout - Unable to process order

    Posted by: WhymLLC Jul 29, 2021 at 22:47 (2 year ago)
    I created a product as one of the vendors under WC-Marketplace (a $2 test item). As the customer, I added the item to my cart, then proceeded to Checkout. I filled out all billing details, created a username and password for account, and when clicking both "Cash on delivery" and/or PayPal, also checking "I have read and agree to the website terms and conditions", then PLACE ORDER--- the page comes back with the error at the top, "We are unable to process your order, please try again."

    I thought perhaps it was an issue with PayPal setup, but it also happens when trying to place the order through "Cash on delivery".

    Could you help me find the issue?

    Thank you,
    Anna
    IMG-5882-61032ff2bd761.PNG
  • Customer

    Posted by: Maason, Jul 30, 2021 at 15:39 (2 year ago)

    Hi WhymLLC
    I think the cause may be by your setting. I checked however have not found out the cause. Please reset plugins and try again
    Reagrds,
    Maason
  • Customer

    Posted by: WhymLLC, Aug 4, 2021 at 20:50 (2 year ago)

    Hi Maason,

    I reset all plugins and still am not able to complete checkout. I contacted Moumita with WC-Marketplace to see if it was an issue with their plugin. She looked into it and said it is not the plugin, but an issue with the theme.

    I would really love and appreciate your help debugging this.

    Thank you,

    Anna
  • Customer

    Posted by: Maason, Aug 5, 2021 at 07:14 (2 year ago)

    Hi WhymLLC
    Could you please connect to me via skype: mod.kutethemes@gmail.com ? I would like to live chat and need more information from you.
    Regards,
    Maason
  • Customer

    Posted by: WhymLLC, Aug 5, 2021 at 15:51 (2 year ago)

    We can connect via Skype. Could you send me an email when you are ready? These tickets do not send me email alerts when you reply, so I have to check back throughout the day. I can be emailed at whymllc@gmail.com.

    What information will you need? My website is nearly bare. The only pieces I have installed are the theme+Ovic recommended plugins, WC-Marketplace--Front End Manager and Live Chat, and an Instagram plugin. Other than that, I have done nearly nothing to the website, besides add a couple pictures and text.

    Anna
  • Customer

    Posted by: WhymLLC, Aug 5, 2021 at 16:05 (2 year ago)

    I activated the Twenty Nineteen theme and was able to successfully place an order, so it is definitely a theme issue. I am unable to checkout with both the original Kute Boutique theme and Kute Boutique Child theme.
  • Customer

    Posted by: Maason, Aug 7, 2021 at 00:17 (2 year ago)

    Hi WhymLLC
    Exactly we need to live chat via skype. Are you ready to connect? My skype ID: mod.kutethemes@gmail.com
    Waiting your reply...
    Regards
    Maason
  • Customer

    Posted by: WhymLLC, Aug 7, 2021 at 00:52 (2 year ago)

    I'm ready to Skype. My ID is ande.anna@outlook.com
  • Customer

    Posted by: WhymLLC, Aug 8, 2021 at 00:55 (2 year ago)

    Hi Maason,

    Thank you for connecting with me via Skype yesterday. Is this an issue that is able to be resolved? If yes, do you know approximately how much longer it will take?

    Thank you,

    Anna
  • Customer

    Posted by: Maason, Aug 8, 2021 at 03:06 (2 year ago)

    Hi WhymLLC
    I sent to the author of theme. I am waiting the answer from them also.
    Please wait...
    Regards,
    Maason
  • Customer

    Posted by: WhymLLC, Aug 9, 2021 at 02:10 (2 year ago)

    Okay, thank you for the update.
  • Customer

    Posted by: Maason, Aug 9, 2021 at 07:28 (2 year ago)

    Hi WhymLLC
    My coder's checked and said that the cause by the WC-Marketplace plugin, please contact to the author of this plugin, they will check and update it. Also my coder recommended that you can use the DOKAN plugin, it's better.
    Regards,
    Maason
  • Customer

    Posted by: Maason, Aug 9, 2021 at 07:28 (2 year ago)

    Hi WhymLLC
    My coder's checked and said that the cause by the WC-Marketplace plugin, please contact to the author of this plugin, they will check and update it. Also my coder recommended that you can use the DOKAN plugin, it's better.
    Regards,
    Maason

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