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  • Customer

    Widgets area has errors and Internal Server Error

    Posted by: WhymLLC Jul 25, 2021 at 19:24 (3 year ago)
    I thought I could perhaps adjust the Gear/My Account dropdown through Widgets. When accessing Widgets, I have multiple errors and Internal Server Error. It recommends to "Check the developer tools for more details." Is this where I can change the Gear/My Account dropdown options? How can we resolve these errors? Photo attached.

    Thank you,

    Anna
    Dropdown-60fdba5610694.png
    Widgets-60fdba56113b2.png
  • Customer

    Posted by: Maason, Jul 25, 2021 at 22:48 (3 year ago)

    Hi WhymLLC
    Are you a coder? What did you do on your site? Please restore to default theme and tell ne what do you want to do. If you have any changes then you have to do by yourself or contact to Customized services and i do not support fro customized work. I support for default theme only
    Regards,
    Maason
  • Customer

    Posted by: WhymLLC, Jul 26, 2021 at 02:41 (3 year ago)

    I am not a coder and I have not changed anything in the Theme Editor. These errors under Appearance>> Widgets were there when I first installed the Elementor Demo. What is the best way to resolve it? If the way to resolve it is restoring to default theme, how do I restore to default theme?

    Thank you,

    Anna
  • Customer

    Posted by: WhymLLC, Jul 26, 2021 at 03:10 (3 year ago)

    Because I did not change anything in the Theme Editor, I do not think restoring to default theme will change the errors under widgets. Wordpress advised to check the developer tools... could you login to my account and see where the errors are coming from? Again, I did not change any of the coding under the Theme Editor.

    Thank you for your help,

    Anna
  • Customer

    Posted by: Maason, Jul 26, 2021 at 16:38 (3 year ago)

    Hi WhymLLC
    Could you provide the FTP ỏ Cpanel account via secret information area? My coder will check and update it
    Thanks you!
    Maason
  • Customer

    Posted by: WhymLLC, Jul 26, 2021 at 16:59 (3 year ago)

    cPanel information is included. Thank you so much!
  • Customer

    Posted by: Maason, Jul 26, 2021 at 23:17 (3 year ago)

    Ok, let my coder check and update asap.
    Thanks you.
    Maason
  • Customer

    Posted by: Maason, Jul 27, 2021 at 14:45 (3 year ago)

    Hi WhymLLC
    - About drop option issue: You can edit at the account-menu.php file on the child theme as the link image: https://prnt.sc/1gncmk2 . Please do it and let me know your results.
    - About the Widget issue, it's updated. Please chck it.
    Regards,
    Maason
  • Customer

    Posted by: WhymLLC, Jul 27, 2021 at 17:31 (3 year ago)

    I am not familiar with editing themes, so I will need to do a little online learning before I proceed to edit the account menu. Thank you for showing me this option. And thank you so much for fixing my widgets page! It looks great. I appreciate your help.

    Anna
  • Customer

    Posted by: Maason, Jul 27, 2021 at 23:20 (3 year ago)

    Hi WhymLLC
    Thanks for using my theme. Please connect to me if you get any problems. I will check and help you asap.
    Have a nice day!
    Maason

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