Kutethemes

Customer

wpml error 404

Posted by: goonitalia Jul 19, 2021 at 06:50 (3 year ago)

After installing wpml the theme returns error 404 server side because of the plugin "Ocolus toolkit" as i managed to check by deactivating the plugin. may you help me to find out what's the problem

Customer

Posted by: yame, Jul 19, 2021 at 11:04 (3 year ago)

Hi, @goonitalia

Could you please provide me the URL/admin of your site? I would like to access your site then check the problem for you.
Also, the FTP account is not correct: https://prnt.sc/1d22480
Pls check again then let me know

Regards,
Yame
Customer

Posted by: goonitalia, Jul 19, 2021 at 14:26 (3 year ago)

the url to access is https://oleafit.com/wp-admin. the ftp works well for me, this morning i got some problems with the hosting, try again, i put the infos in the secret informations
Customer

Posted by: Maason, Jul 20, 2021 at 15:11 (3 year ago)

Hi goonitalia
I checked your site many times and did not see problems as you mentioned. It still works fine. Please check again
Regards,
Maason
Customer

Posted by: goonitalia, Jul 21, 2021 at 07:10 (3 year ago)

no it is not, try on navigating in https://oleafit.com/fr. Open some pages, navigate trough the website. the problem wont pop up in the main language site, only in https://oleafit.com/fr , https://oleafit.com/en , https://oleafit.com/de
Customer

Posted by: Maason, Jul 21, 2021 at 13:41 (3 year ago)

Hi goonitalia
The cause by you have not translate these page in France. Please translate all pages and try again
Regards,
Maason
Customer

Posted by: goonitalia, Jul 22, 2021 at 08:37 (3 year ago)

what are you talking about, i did translate these pages, i also got supported by the wpml plugin that did it for me. And i'm gonna repeat that IF I DEACTIVATE OCOLUS TOOLKIT PLUGIN the fr section works perfectly. The problem is your theme plugin, and that's all.
Customer

Posted by: Maason, Jul 22, 2021 at 14:33 (3 year ago)

Hi goonitalia
I sent your issue to coder, he will check and solve this issue
I will inform you when i get the result from him
Regards,
Maason
Customer

Posted by: goonitalia, Jul 22, 2021 at 14:36 (3 year ago)

Ok thank you very much, have a nice day
Customer

Posted by: Maason, Jul 23, 2021 at 15:26 (3 year ago)

Hi goonitalia
The cause maybe by your host's setting. Please increase these values and load your site again
Please connect to me if it does not work
Regards,
Maason

404-page-60fadf9f16060.png
Customer

Posted by: goonitalia, Jul 26, 2021 at 06:30 (3 year ago)

I changed it by my htaccess but it doesn't work
Customer

Posted by: Maason, Jul 26, 2021 at 16:11 (3 year ago)

Hi goonitalia
I sent to coder again. Let he check and reply you asap.
Regards,
Maason
Customer

Posted by: goonitalia, Jul 27, 2021 at 10:49 (3 year ago)

it is actually working today, what's the difference from 3 days ago? Did you resolve by editing the code?
Customer

Posted by: goonitalia, Jul 27, 2021 at 07:12 (3 year ago)

Thank you
Customer

Posted by: Maason, Jul 27, 2021 at 14:58 (3 year ago)

Hi goonitalia
My coder did not do anything. He changed other option from the WPML as the attachment file below.
He said that the cause maybe by your hosting, it's too weak. Sometime it lost connection. Please check your hostng again.
Regards,
Maason

option-61001ef99d0e8.png

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