HomeSupport systemWordPressDukamarketMOBILE VERSION NOT WORKING
  • Customer

    MOBILE VERSION NOT WORKING

    Posted by: Jewelsofserendib Jul 17, 2021 at 03:28 (4 year ago)
    My mobile version is not working, still the same old issue. Help me to sort. Now its getting a big pain in my head.
  • Customer

    Posted by: Maason, Jul 17, 2021 at 16:09 (4 year ago)

    Hi Jewelsofserendib
    The cause by your setting. You have to turn on Mobile version at the dashboard>>Ovic panel>>Theme Option>>Mobile layout before and then return the dashboard choose Pages>>edit your home front page>>general and turn off the Enable MetaBox Option also. ( I did)
    Please check your site on mobile and let me know your results
    Regards,
    Maason
  • Customer

    Posted by: Jewelsofserendib, Jul 17, 2021 at 16:23 (4 year ago)

    I want to create a new widget area for a new page. For eg: for my phone category i want to create a new page and on the left side i want to add my phone subcategory. How can i add widget area for new pages i create.
  • Customer

    Posted by: Jewelsofserendib, Jul 17, 2021 at 16:59 (4 year ago)

    no still not working i tried many times pls see the screenshot
    error-60f30c69d4293.png
  • Customer

    Posted by: Maason, Jul 18, 2021 at 05:47 (4 year ago)

    Hi Jewelsofserendib
    Please check your cache setting again. Here is the results from my phone
    About the widget issue: I sent to the author of theme. They will check and reply you later
    Regards,
    Maason
    mobile-devices-60f3c08083250.jpg
  • Customer

    Posted by: Jewelsofserendib, Jul 18, 2021 at 06:24 (4 year ago)

    when the mobile version is working fine see how my desktop version looks. i took this screenshot just now, when i view it on my dekstop.
    error-1-60f3c92e41c0c.png
  • Customer

    Posted by: Jewelsofserendib, Jul 18, 2021 at 06:30 (4 year ago)

    when i clear my WP cache it works fine in desktop, and now see my mobile version i will send u the screenshot
    working-ok-in-dekstop-60f3ca6baf33b.png
  • Customer

    Posted by: Jewelsofserendib, Jul 18, 2021 at 06:32 (4 year ago)

    See my mobile version now
    Screenshot_20210718-120028_Chrome-60f3cae7e263c.jpg
  • Customer

    Posted by: Jewelsofserendib, Jul 18, 2021 at 06:33 (4 year ago)

    when my desktop version is working my mobile version is not working
    when my mobile version is working my desktop version is not working
  • Customer

    Posted by: Maason, Jul 18, 2021 at 12:05 (4 year ago)

    Hi Jewelsofserendib
    As i mentioned above, the cause maybe by your Cache setting. Please check again or turn off it and use other cache plugin
    Regards,
    Maason
  • Customer

    Posted by: Jewelsofserendib, Jul 18, 2021 at 18:33 (4 year ago)

    how to turn off default cace plugin and pls suggest me a good cache plugin pls
  • Customer

    Posted by: Maason, Jul 18, 2021 at 23:02 (4 year ago)

    Hi Jewelsofserendib
    I do not see where is it. Please contact to your hosting provider and ask them how to turn off it
    Also you can refer the W3 Total Cache plugin, it's compatible with theme
    Regards,
    Maason

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES