• Customer

    bug in the e-commerce checkout phase

    Posted by: ElisaBattezzati1991 Jul 16, 2021 at 10:32 (20 days ago)
    hello, I encountered a problem in my e-commerce site, during the checkout phase in the request for receiving mail and accepting terms and conditions, the flag box is not seen, consequently the user does not understand that the flag should be put and not you can proceed with the payment.
    how can I solve this problem?
    In addition, the order confirmation e-mails end up in the spam box, how can I solve this?
    Thank you

  • Supporter

    Posted by: Maason, Jul 16, 2021 at 23:34 (19 days ago)

    Hi ElisaBattezzati1991
    Could you please describe more details by screenshot and provide the FTP or Cpanel account into secret information box? I would like to check direct on your site and help you.
    Regards,
    Maason
  • Customer

    Posted by: ElisaBattezzati1991, Jul 19, 2021 at 10:00 (17 days ago)

    At the moment we have removed the privacy option so the user is not blocked from purchasing products. but we would like to reinsert it as you see from the screenshots, but there should be the box for the flag that does not appear!
  • Supporter

    Posted by: Maason, Jul 19, 2021 at 23:06 (16 days ago)

    Hi ElisaBattezzati1991
    Do you want to add the checkbox as the attachment screenshot?
  • Customer

    Posted by: ElisaBattezzati1991, Jul 20, 2021 at 09:41 (16 days ago)

    yes plase!
  • Supporter

    Posted by: Maason, Jul 20, 2021 at 16:03 (15 days ago)

    Hi ElisaBattezzati1991
    I sent to coder, he will check and give a good solution asap
    Thank you very much
    Maason
  • Customer

    Posted by: ElisaBattezzati1991, Jul 21, 2021 at 09:08 (15 days ago)

    Ok thank you!!
  • Supporter

    Posted by: Maason, Jul 22, 2021 at 13:31 (13 days ago)

    Hi ElisaBattezzati1991
    The cause by your setting in Woocommerce. Please enter the dashboard>>Woocommerce>>Settings>>Advance tab and check the Terms and conditions option again.
    Please do it and let me know your results.
    Regards,
    Maason

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