HomeSupport systemWordPressDukamarketHeader Sticky select "template" issues
  • Customer

    Posted by: Maason, Jul 16, 2021 at 13:48 (3 year ago)

    Hi smsasikala
    I have checked on your site and did not get the same problems as your attachment screenhot. It still works fine: https://prnt.sc/1bsfpem
    Please check again.
    Regards,
    Maason
  • Customer

    Posted by: smsasikala, Jul 16, 2021 at 15:42 (3 year ago)

    When I change Header Sticky select "template" facing these issues

    Pls see the screenshot
    Untitled-60efb4cbc828f-60f1065e93d08-60f1a8f8c8e06.png
  • Customer

    Posted by: Maason, Jul 16, 2021 at 17:07 (3 year ago)

    Hi smsasikala
    Could you please provide your wp-admin account again? Curently it does not work and i could not check your issue
    Regards,
    Maason
  • Customer

    Posted by: smsasikala, Jul 16, 2021 at 19:30 (3 year ago)

    Sorry privacy issuse

    Please check your demo.

  • Customer

    Posted by: Maason, Jul 18, 2021 at 03:59 (3 year ago)

    Hi smsasikala,
    I checked on demo, it still works fine: https://dukamarket.kutethemes.net/
    https://prnt.sc/1che3b0
    Please check and provide your wp-admin + ftp or Cpanel accounts via secret information area. I would like to check on your site and help you.
    Regards,
    Maason
  • Customer

    Posted by: smsasikala, Jul 18, 2021 at 15:01 (3 year ago)

    I don't know why you do not understand

    When I change Header Sticky select "template" facing these issues (Setting)

    Pls see the screenshot & you can understand

    I think no knowledge of the support team.
    Untitled-60efb4cbc828f-60f1065e93d08-60f1a8f8c8e06-60f4424d02dde.png
  • Customer

    Posted by: Maason, Jul 18, 2021 at 22:56 (3 year ago)

    Hi
    I chekced on my demo: https://prnt.sc/1ctzzxv
    and here it is the result: https://prnt.sc/1cu0pop
    It still works fine. As i mentioned above, please provide your wp-admin + ftp or Cpanel accounts via secret information area. I would like to check on your site and help you.
    Regards,
    Maason
  • Customer

    Posted by: smsasikala, Jul 19, 2021 at 09:14 (3 year ago)

    Please updated the latest code in codecanyon Or provide update in wordpress
  • Customer

    Posted by: Maason, Jul 19, 2021 at 16:50 (3 year ago)

    As i mentioned above. My demo still works fine. The cause maybe by your setting so now please provide your wp-admin + ftp or Cpanel accounts via secret information area. If not i can not check and help you
    Regards,
    Maason
  • Customer

    Posted by: smsasikala, Jul 20, 2021 at 11:03 (3 year ago)

    I'm not interested to provide id & password due to security purposes

    Pls share the screencast video on your demo website change Header Sticky select "template"
  • Customer

    Posted by: smsasikala, Jul 20, 2021 at 11:08 (3 year ago)

    I have checked your demo website same issues

    so please check your demo website (Screenshot enclosed)

    I think No knowledge of the support team.
    Capture1114-60f6ae97771d3.PNG
  • Customer

    Posted by: Maason, Jul 20, 2021 at 15:47 (3 year ago)

    Here's on my demo: https://youtu.be/HPKS5Uy9STM
    It still works fine. Please check your site and provide your wp-admin account. I would like to check directlt on your site and help you
    Regards,
    Maason

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