• Customer

    Missing laber_Supershop_v17_quickstart.zip

    Posted by: csabagruber Jul 11, 2021 at 15:51 (3 months ago)
    Dear Expert!

    We have purchased your great SuperShop – Responsive Prestashop 1.6 & 1.7 Theme
    After reading installation guide, we have realised, we do not have everything for installation.
    We do not have laber_Supershop_v17_quickstart.zip

    Thank you for your help!

    Csaba

  • Customer

    Posted by: yame, Jul 12, 2021 at 03:02 (3 months ago)

    Hi, @csabagruber

    So do you want to install the theme by yourself or we will help you to do this?
    Please let me know your intention then I will help you to check. If you want to get help installing the theme, please let me know the homepage you want and provide me your admin + FTP account of your site.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: csabagruber, Jul 12, 2021 at 09:04 (3 months ago)

    Hi Yame,

    Thank you for your question.

    First of all we would like to get this missing file.

    And we asked for installation at Envato (and we have payed it, too), and we thought they will give you this job, but they gave it to a freelancer that is not a good way of doing this, because of safety issues. So, we would be glad if you do the installation. I will give you every detail related to our server if you can ensure me, that this conversation is private and safe. Not public at all.

    Best regards,

    Csaba
  • Manager

    Posted by: yame, Jul 14, 2021 at 02:43 (3 months ago)

    Yes, we completely can help you to install the theme with the homepage page you want.
    So please let me know that homepage, and provide me your admin + FTP account in the Secret information box below. We are sure that just you and me can see this part.
    Thank you!
  • Customer

    Posted by: csabagruber, Jul 14, 2021 at 18:04 (3 months ago)

    Thank you Yame!

  • Manager

    Posted by: yame, Jul 15, 2021 at 08:03 (3 months ago)

    Thanks. But when I access the link of your site, I just see this: https://prnt.sc/1bd9ezc I don't know how to access your back end site
    Also, I don't see any files in your FTP account: https://prnt.sc/1bd9rbv
    Pls check again then let me know
  • Customer

    Posted by: csabagruber, Jul 15, 2021 at 19:15 (3 months ago)

    Dear Yame!

    Please try again!

    Csaba
  • Manager

    Posted by: yame, Jul 16, 2021 at 04:29 (3 months ago)

    Okay, I got it. I also sent your accounts to my coder. He will check then will install the homepage you want for your site.
    Thanks for your patience!
  • Customer

    Posted by: csabagruber, Jul 17, 2021 at 19:03 (3 months ago)

    Dear Yame!

    Thank you for the installation.
    A few question about your module.

    1, Laber Slidehow. We have changed the images, but is doesn't appear.
    2, Laber Popup newsletter. We have swiched off, but it still appears.
    3, Product offer pupup that time to time appears on the left bottom side of the webshite: we are not able to switch off.
    4, On the main page countdown block we don't want to have.

    Best regards,

    Csaba
  • Manager

    Posted by: yame, Jul 19, 2021 at 11:01 (3 months ago)

    Hi,

    Could you please take the screenshots for all your question? Then we will check faster.
    Thanks!
  • Customer

    Posted by: csabagruber, Jul 19, 2021 at 11:39 (3 months ago)

    Hi,

    Pictures attached.
    Thank you!
    Csaba
  • Customer

    Posted by: csabagruber, Jul 20, 2021 at 14:45 (3 months ago)

    Hi,

    Could you be inform me, when will finish the request above?

    Best regards,

    Csaba

  • Manager

    Posted by: yame, Jul 21, 2021 at 09:19 (2 months ago)

    I already sent your issues to my coder and I am also waiting for him.
    I will inform you when I get his feedback. Thank you!
  • Customer

    Posted by: csabagruber, Jul 23, 2021 at 10:42 (2 months ago)

    Hi!
    Well, my boss is engry now. Could you please hurry up a little bit your coder!
    We don't want to switch the pup ups, so he or she can simple delete those.
    Thanks, Csaba
  • Manager

    Posted by: yame, Jul 26, 2021 at 08:25 (2 months ago)

    This morning I got the answer from my coder:
    1. Banner: he saw that you could change it: https://prnt.sc/1g2wa6u
    2. Popup: He disabled 2 popups for you
    3. Countdown: You can remove here:
    https://prnt.sc/1g2wj56
    https://prnt.sc/1g2wo85
    https://prnt.sc/1g2wwkb

    Pls check again then let me know. Thanks!
    3.
  • Customer

    Posted by: csabagruber, Aug 11, 2021 at 08:07 (2 months ago)

    Dear Yame!

    Thank you for your cooperation.
    We have 2 things left.
    One of it is: We do not have laber_Supershop_v17_quickstart.zip
    Please send me.

    The other thing is. We have paid installation your theme for Envato. Can you ask this money from them, or I have to ask them to tranfer it to you?

    Thank you!

    Csaba
  • Manager

    Posted by: yame, Aug 12, 2021 at 06:56 (2 months ago)

    Hi,

    Pls provide me your email then I will share the package for you.
    We cannot ask to take the money back for the customers, I am so sorry about that. Because it was the deal of you and the Envato while we can help you to install the theme. We just build the themes and upload on Envato to sell them. Hope you understand for this.

    Thank you!

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