Kutethemes

Customer

MY MOBILE MENU IS NOT SAME AS THE MENU IN THE DEMO

Posted by: Jewelsofserendib Jul 11, 2021 at 11:28 (3 year ago)

Hi, my mobile menu is different from the demo version can i know how can i change it pls

Customer

Posted by: Jewelsofserendib, Jul 11, 2021 at 15:03 (3 year ago)

All the other pages are working fine and has the same mobile interface but my mobile version homepage has an issue why is that
Customer

Posted by: Maason, Jul 11, 2021 at 16:07 (3 year ago)

Hi Jewelsofserendib
Could you describe more details by screenshot? It's hard to check. Please upload to your hosting and provide wp-admin + ftp accounts. I would like to check directly on your site and guide you.
Regards,
Maason
Customer

Posted by: Jewelsofserendib, Jul 11, 2021 at 18:14 (3 year ago)

how can i send my details
Customer

Posted by: Jewelsofserendib, Jul 11, 2021 at 18:16 (3 year ago)

www.lattabatta.com is my website address, pls view that site from ur device and go to the other pages like shopping page or contact us page it has the correct mobile view, but only my home page has a different page view .
Customer

Posted by: Jewelsofserendib, Jul 11, 2021 at 18:24 (3 year ago)

i have few errors in my mobile view, i can share you my WP login credentials
Customer

Posted by: Jewelsofserendib, Jul 11, 2021 at 18:46 (3 year ago)

and also how can i edit these catagories

1-60eb3c80f1ea0.png
Customer

Posted by: Maason, Jul 11, 2021 at 23:10 (3 year ago)

Hi Jewelsofserendib
Q1: MY MOBILE MENU IS NOT SAME AS THE MENU IN THE DEMO ? I have checked and got the same problem as you mentioned. The cause maybe by your setting. As i mentioned many times that you have to provide wp-admin + ftp or Cpanel account because i would like to check on your site.
Q2: To edit categories then you enter the dashboard>>Products>>Category and change your categories name there.
Regards,
Maason
Customer

Posted by: Jewelsofserendib, Jul 12, 2021 at 07:48 (3 year ago)
Customer

Posted by: Jewelsofserendib, Jul 12, 2021 at 07:48 (3 year ago)

only my homepage is having that issue all the other pages are working fine
Customer

Posted by: Maason, Jul 12, 2021 at 23:00 (3 year ago)

Hi Jewelsofserendib
I sent your issue to coders, they will check and update soon. I will inform you when i get the results from them.
Thanks you and have a nice day!
Maason
Customer

Posted by: Jewelsofserendib, Jul 13, 2021 at 09:50 (3 year ago)

why is that issue. mobile and desktop shows issues. sometimes it works well in mobile view but desktop view has issue, when the desktop mode works well the mobile view dont work
Customer

Posted by: Maason, Jul 13, 2021 at 15:49 (3 year ago)

Hi Jewelsofserendib
- The cause by the site's cache. Please clear and check on your mobile phone again
- About the SEO option: Could you describe more detail by screenshot? I will check and help you.
Regards,
Maason
Customer

Posted by: Jewelsofserendib, Jul 13, 2021 at 18:17 (3 year ago)

how can i clear site cache
Customer

Posted by: Jewelsofserendib, Jul 13, 2021 at 20:38 (3 year ago)

i have cleared the site but i still have issues in my mobile view.
if my desktop view work fine my mobile view has error
if my mobile view works fine my desktop view has error pls see, i have provided the login details
Customer

Posted by: Maason, Jul 13, 2021 at 23:17 (3 year ago)

Could you take video about this issue?
Customer

Posted by: Maason, Jul 13, 2021 at 23:32 (3 year ago)

Also my coder need your FTP or Cpanel account, please provide via secret information area.
Regards,
Customer

Posted by: Jewelsofserendib, Jul 14, 2021 at 00:31 (3 year ago)

Ok
Customer

Posted by: Jewelsofserendib, Jul 13, 2021 at 09:58 (3 year ago)

also how can i change the seo options for that page pls help me
Customer

Posted by: Maason, Jul 13, 2021 at 16:11 (3 year ago)

It relates to the SEO plugin. Could you describe more details by screenshot? Hope i can help
Customer

Posted by: Jewelsofserendib, Jul 13, 2021 at 20:34 (3 year ago)

pls see my seo also
Customer

Posted by: Jewelsofserendib, Jul 13, 2021 at 18:15 (3 year ago)

all the other pages ok , but the product page SEO is not changing, how can i change that, it is in USD and free shipping, i want to change that

error-60edd82a887a2.png
Customer

Posted by: Maason, Jul 13, 2021 at 23:31 (3 year ago)

Hi Jewelsofserendib
I checked but have not found out the cause. I am sorry because i am not good about SEO. Please contact to the author of the SEO plugin or or ask someone who has experience in SEO , they will help you.
Regards,
Maason
Customer

Posted by: Jewelsofserendib, Jul 14, 2021 at 00:29 (3 year ago)

Mason i have provided the secret details
Customer

Posted by: Maason, Jul 14, 2021 at 04:34 (3 year ago)

Hi Jewelsofserendib
My coder need the FTP or Cpanel account? Because my coder need to check your site's PHP file and hosting
Regards,
Maason
Customer

Posted by: Jewelsofserendib, Jul 14, 2021 at 05:10 (3 year ago)

I have provided, already is that wrong?? Or is that correct
Customer

Posted by: Maason, Jul 14, 2021 at 14:43 (3 year ago)

Hi
it's not correct. How can you manage your site? Please contact to the host provider and ask about these accounts
Regards,
Maason
Customer

Posted by: Jewelsofserendib, Jul 14, 2021 at 20:53 (3 year ago)

i have sent again
Customer

Posted by: Maason, Jul 14, 2021 at 23:26 (3 year ago)

Hi there
This is the wp-admin account. I need the FTP or Cpanel account please: https://www.webhostface.com/kb/knowledgebase/ftp-account/
Regards
Customer

Posted by: Jewelsofserendib, Jul 15, 2021 at 06:52 (3 year ago)

pls update me abou the mobile version it is giving me a headace. pls help me. i have given all the secret information. if not pls give me your mail ID i will send there also, pls lets sort this issue
Customer

Posted by: Maason, Jul 15, 2021 at 15:58 (3 year ago)

Hi Jewelsofserendib
Please turn off maintenance mode and check on your mobile devices
Regards,
Customer

Posted by: Jewelsofserendib, Jul 15, 2021 at 17:19 (3 year ago)

i just turned that on, will it work
Customer

Posted by: Jewelsofserendib, Jul 15, 2021 at 17:49 (3 year ago)

still its the same, i turned off maintainence mode and still its the same issue. cleared the website cache and still no update
Customer

Posted by: Maason, Jul 15, 2021 at 23:14 (3 year ago)

Hi Jewelsofserendib
Please turn off the Enable MetaBox Option at the Dashboard>>Pages>>Edit your home front page>>Generals as this link image before: https://prnt.sc/1bk9aqc
and then check on your mobile devices again. I have checked and found that it works fine: https://prnt.sc/1bkajkw
Regards,
Maason
Customer

Posted by: Jewelsofserendib, Jul 16, 2021 at 08:48 (3 year ago)

See i have disabled and still see my mobile phone view

Screenshot_20210716-140748_Chrome-60f147e41de55.jpg
Customer

Posted by: Jewelsofserendib, Jul 16, 2021 at 09:10 (3 year ago)

i made it, thanks for the support it was a simple solution. :)
Customer

Posted by: Maason, Jul 16, 2021 at 14:36 (3 year ago)

Hi Jewelsofserendib
Thanks for using my theme. Please contact to me if you get any problems. I will check and reply you asap.
Regards,
Maason

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