• Customer

    Posted by: Maason, Jul 9, 2021 at 12:55 (2 year ago)

    Hi rvalenta
    You can edit this page at the Dasboard>>Pages>>edit Shop Banner page as this link image: https://prnt.sc/19qcxl0
    Please try again and let me know your results.
    Regards,
    Maason
  • Customer

    Posted by: rvalenta, Jul 10, 2021 at 06:08 (2 year ago)

    It is not located in the pages section
  • Customer

    Posted by: rvalenta, Jul 10, 2021 at 06:10 (2 year ago)

    screenshot
  • Customer

    Posted by: rvalenta, Jul 10, 2021 at 06:11 (2 year ago)

    This is for the woocommerce category pages
  • Customer

    Posted by: Maason, Jul 10, 2021 at 12:06 (2 year ago)

    Hi rvalenta
    Could you please provide your wp-admin + ftp or Cpanel accounts via secret information area? I would like to check on your site and show you.
    Regards,
    Maason
  • Customer

    Posted by: rvalenta, Jul 11, 2021 at 07:47 (2 year ago)

    info
  • Customer

    Posted by: Maason, Jul 11, 2021 at 16:08 (2 year ago)

    Hi rvalenta
    I could not login your site. Please check again: https://prnt.sc/1aaf0rq
    Regards,
    Maason
  • Customer

    Posted by: rvalenta, Jul 16, 2021 at 07:11 (2 year ago)

    Please try again.
  • Customer

    Posted by: Maason, Jul 16, 2021 at 14:17 (2 year ago)

    Hi rvalenta
    I have checked on your site and found that you have removed the shop banner demo. In this case, you have to create a new one from Dashboard>>Pages>> your shop banner name and make by elementor short code and then you can choose at the theme option as your attachment screenshot.
    Please try again and let me know your results.
    Regards,
    Maason
  • Customer

    Posted by: rvalenta, Jul 19, 2021 at 13:43 (2 year ago)

    But if I deleted it, how is it currently pulling the current shop banner? Please take a look on any product category.
  • Customer

    Posted by: Maason, Jul 19, 2021 at 16:11 (2 year ago)

    Hi rvalenta
    In this case then you have create a new one
    - Step 1: https://prnt.sc/1d50ncw
    - Step 2: https://prnt.sc/1d50y0i
    -Step 3: https://prnt.sc/1d51bzl
    - Step 4: https://prnt.sc/1d51q4d
    _ Step 5: https://prnt.sc/1d52qbj
    - step 6: https://prnt.sc/1d545eq
    Please do it and let me know your results
    Maason
  • Customer

    Posted by: rvalenta, Jul 20, 2021 at 21:07 (2 year ago)

    Yes I understand how to create a new one, but how is it pulling a deleted banner if it is not there anymore? See screenshot in highlighted area.

    Just trying to understand.
  • Customer

    Posted by: Maason, Jul 21, 2021 at 13:52 (2 year ago)

    Hi rvalenta
    Please clear your site's cache and check again
    Regards,
    Maason

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