• Customer

    Ecotech template slow websites

    Posted by: magicherbs Jun 27, 2021 at 22:09 (3 months ago)
    Good day.
    I bought a template from you and I thought everything would be fast. Unfortunately, loading pages is awful.
    I would like to ask and ask for help if you do not know what to improve and if there is a mistake somewhere near you.

    Thank you very much,

  • Customer

    Posted by: Maason, Jun 27, 2021 at 22:55 (3 months ago)

    Hi magicherbs
    Could you please describe more deatils by screenshot? Also please provide your wp-admin + ftp or Cpanel accounts via secret information area. I would like to check on your site and help you.
    Regards,
    Maason
  • Customer

    Posted by: magicherbs, Jun 28, 2021 at 18:18 (3 months ago)

    Screenshot I sent files of type. Didn't you receive them?
  • Customer

    Posted by: magicherbs, Jun 28, 2021 at 19:23 (3 months ago)

    I would also like to ask where I will change the language of the header, footer, menu, etc.
  • Manager

    Posted by: Maason, Jun 29, 2021 at 00:11 (3 months ago)

    Hi magicherbs
    As i mentioned above. Could you please describe more deatils by screenshot? Also please provide your wp-admin + ftp or Cpanel accounts via secret information area?
    Also to change the language on your site the you can translate by the Loco Translate plugin, it's fully compatible with theme.
    Regards,
    Maason
  • Customer

    Posted by: magicherbs, Jun 30, 2021 at 17:14 (3 months ago)

    Here is admin account
  • Manager

    Posted by: Maason, Jul 1, 2021 at 13:33 (3 months ago)

    Hi magicherbs
    I am really sorry for replying delay. In your case the you enter the dashboard>>Pages>>your home front page and turn off the Enable MetaBox Option before as this link image: https://prnt.sc/17um2m6. After that look at the top of page choose Ovic Panel>>Theme Option>> choose your header : https://prnt.sc/17ummv0 or footer style: https://prnt.sc/17umwxq
    Regards,
    Maason
  • Customer

    Posted by: magicherbs, Jul 1, 2021 at 17:59 (3 months ago)

    Hi Maason,
    Can we write online somewhere? I have a few questions about the settings.
    Thank you very much !
  • Customer

    Posted by: magicherbs, Jul 1, 2021 at 17:59 (3 months ago)

    This is my WhatsApp. Please contact me here if you can :)
  • Manager

    Posted by: Maason, Jul 1, 2021 at 22:45 (3 months ago)

    Hi magicherbs
    I do not use the WhatsApp. Please write out your questions here. I will check and reply you asap.
    Regards,
    Maason
  • Customer

    Posted by: magicherbs, Jul 2, 2021 at 17:27 (3 months ago)

    Hello Maason,

    I'm sending you some pictures here that I really need help with.

    I would also like to ask how I can speed up the loading of pages, because the initial loading takes about 11 seconds.

    Thank you so much and have a nice rest of the day.

    Best regards,
    Machacek Michal
  • Manager

    Posted by: Maason, Jul 2, 2021 at 23:41 (3 months ago)

    Hi magicherbs
    To improve the speed of page. Please try using some methods below:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Install the jsDelivr – WordPress CDN plugin
    5. Intstall the WP Super Cache
    6. Contact with your hosting administrator to increase the speed
    About your 5 images above the you can translate by the Loco Translate plugin, it's fully compatible with theme: https://localise.biz/wordpress/plugin/beginners ,
    Hope it useful for you!
    Regards,
    Maason
  • Customer

    Posted by: magicherbs, Jul 3, 2021 at 09:46 (3 months ago)

    What do you think of the WP Rocket plugin? It's a paid speed plugin. Do you think that would help me with speed?
  • Manager

    Posted by: Maason, Jul 4, 2021 at 00:39 (3 months ago)

    Hi magicherbs
    The WP Rocket plugin, it's good however you can try with other plugins. Also you should optimized your product images, they are to big than my demo: https://youtu.be/TZScWP67WKY
    It maybe the causes.
    Regards,
    Maason
  • Customer

    Posted by: magicherbs, Jul 6, 2021 at 16:51 (3 months ago)

    Hello Maason,
    I watch it your video, thank you !

    1) I have a new problem... Some my page they throw away the mistake (ajaxurl has not been defined) How i can solve it?

    2) Also, the images on the pages are usually gray, and when I update the page, they are colored again. Where can I fix it?

    Please can you help me with this?

    Thank you so much !

    MagicHerbs
  • Customer

    Posted by: magicherbs, Jul 6, 2021 at 19:57 (3 months ago)

    2) Also, the images on the pages are usually gray, and when I update the page, they are colored again. Where can I fix it?

    LIKE THIS PHOTO
  • Manager

    Posted by: Maason, Jul 6, 2021 at 23:35 (3 months ago)

    Hi magicherbs
    Are you customizing your site right? Note that i wont support for client's site, it's customized
    Q1: I checked on your site and did not got the same problem as you mentioned. Didi you update it?
    Q2: I sent to the author of theme, they will check and give a good solution. I will infor m you when i get the results from them.
    Regards,
    Maason
  • Manager

    Posted by: Maason, Jul 6, 2021 at 23:38 (3 months ago)

    Also please provide your wp-admin + ftp or Cpanel accounts via secret information area again. Currently they dont work. The author of theme could not check without these accounts.
    Regards

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