• Customer

    google description

    Posted by: Marcusjk22 Jun 20, 2021 at 14:50 (4 months ago)
    can you tell us why our google description is not showing up in English please see attachment

  • Customer

    Posted by: Maason, Jun 20, 2021 at 23:28 (3 months ago)

    Goodmorning, Marcusjk22
    It's the first time i see this issue, it is not a theme problem and you should check your website's configuration again. Please provide your wp-admin + ftp or Cpanel account via secret information area if it does not work.
    Regards,
    Maason
  • Customer

    Posted by: Marcusjk22, Jun 21, 2021 at 00:20 (3 months ago)

    we have things configured to English but still on google search it comes back not in English
  • Manager

    Posted by: Maason, Jun 21, 2021 at 15:44 (3 months ago)

    HI Marcusjk22
    I sent to the author of theme. Hope that they will find out the cause
    Please waiting..
    Regards,
    Maason
  • Customer

    Posted by: Marcusjk22, Jun 21, 2021 at 18:35 (3 months ago)

    Thank you will wait to here from you
  • Manager

    Posted by: Maason, Jun 21, 2021 at 23:48 (3 months ago)

    Goodmorning, Marcusjk22
    Sure. I will inform you when i get the results from them.
    Thanks you.

    Maason
  • Customer

    Posted by: Marcusjk22, Jun 23, 2021 at 15:27 (3 months ago)

    now we are getting this from google can you fix this

    Page fetch
    error
    Failed: Server error (5xx)
  • Customer

    Posted by: Marcusjk22, Jun 23, 2021 at 16:02 (3 months ago)

    Cpanel
  • Manager

    Posted by: Maason, Jun 24, 2021 at 00:27 (3 months ago)

    Hi Marcusjk22
    I am waiting the answer from the author of theme. I will inform you when i got it.
    Thanks for your patient!
    Regards,
    Maason
  • Manager

    Posted by: Maason, Jun 24, 2021 at 22:53 (3 months ago)

    Hi Marcusjk22
    Your site's hacked. Please restore your backup and check the google description again.
    Regards
    Maason
  • Customer

    Posted by: Marcusjk22, Jun 29, 2021 at 00:30 (3 months ago)

    we did everything you said to do we even did a scan of the site with Anti-Malware from GOTMLS.NET this is what google is pulling from the site see attachment 1 but when you view the site online with view source see attachment 2 also bing,com pulled it up just fine when we submitted it to them
  • Customer

    Posted by: Marcusjk22, Jun 29, 2021 at 00:31 (3 months ago)

    file 2
  • Customer

    Posted by: Marcusjk22, Jun 29, 2021 at 01:29 (3 months ago)

    not sur you got 2
  • Customer

    Posted by: Marcusjk22, Jun 29, 2021 at 02:13 (3 months ago)

    we have tracked down the date the site info went bad Maason, Jun 15, 2021 at 00:11 (14 days ago) this is the date you redid our them to get it to work from that date we have had pages like this https://stylerack24.com/18261ecthk-8kc2258 connected with our site
  • Customer

    Posted by: Marcusjk22, Jun 29, 2021 at 02:31 (3 months ago)

    we see there's an update to the theme but the only reason we new that was because we downloaded the theme file again and it showed us this
    Current Uploaded
    Theme name Kute Boutique Kute Boutique
    Version 2.1.8 2.1.9
    Author Kutethemes Kutethemes
    Required WordPress version - -
    Required PHP version -

    we did not replace the theme to the new one as we dont know what will happen but it never told us on the dashboard we even had an update for the theme
  • Manager

    Posted by: Maason, Jun 29, 2021 at 23:52 (3 months ago)

    Hi Marcusjk22
    But it showed in other language pn google search before. Also i am not sure the author of theme, what he did on your site. He told me that your site's cracked and i informed you after that,
    About your images above: I am sure my theme, it's mobile friendly. You can check my demo. because the author of theme and Envato market, they scaned virus and tested theme functions before theme's uploaded.
    In your case, you should upgrade hosting for security issues and try again.
    Regards,
    Maason

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