• Customer

    Urgent help to Add Variable Products

    Posted by: elmoyeldo Jun 14, 2021 at 10:21 (4 months ago)
    Hello,

    So far thank you so much for the Boutique theme and awesome support from the team to resolve every issue.

    For now could you please help us to get resolved with an issue related with woocommerce. For past two days we are experiencing some issues while creating variable products. The number combinations for variable products generated automatically is wrong. when trying to create it manually the variation combinations are not getting saved after loading.(or updated). The website is very slow while adding the product.

    To increase the limit of number of variation combinations at a time. we changed the code in wp-config.php from 50 to 250.

    We can't figure out the issue that we are facing. Could you please help us to sort out this issue at the earliest. For any clarifications kindly communicate.

    Thank You

  • Customer

    Posted by: Maason, Jun 14, 2021 at 23:48 (4 months ago)

    Hi elmoyeldo
    I am not clearly your question. COuld you descrbe more details by screen or video shot? I would like to check on your site before. Also Do not forget provide your FTP or Cpanel account please because my coder need this account to update your issues.
    Regards,
    Maason
  • Customer

    Posted by: elmoyeldo, Jun 15, 2021 at 10:10 (4 months ago)

    Hi Maason,

    While adding variable type products we are experiencing the following issues the number of variation attributes is not generated automatically.
    Please see the images here http://prnt.sc/15hho2o, as shown in the image dialogue box we have increased the limit to 250 as number of possible combinations of variation attributes at a time.
    This is what happens while giving ok in the above image dialogue box. http://prnt.sc/15hhqxk
    Also, sometimes after adding the attributes, we are not able to get the variations.
    For any clarifications communicate with us.
    Thank You
  • Customer

    Posted by: elmoyeldo, Jun 15, 2021 at 10:22 (4 months ago)

    Attaching the video link of the issue.
  • Manager

    Posted by: Maason, Jun 15, 2021 at 15:14 (4 months ago)

    Hi elmoyeldo
    I think that the cause maybe by plugins, they are conflicted together. Let my coder check and reply you asap
    Thank you very much!

    Maason
  • Customer

    Posted by: elmoyeldo, Jun 16, 2021 at 07:30 (4 months ago)

    Hi Maason,

    Thank you so much for your hints and clues to the issues. We tried deactivating Plugins one by one and resolved the issue. The sg optimiser plugin was causing the trouble. Other than with the sg optimizer plugin issue if any other issues contributes to this trouble, kindly let us know.

    Thank you so much
  • Manager

    Posted by: Maason, Jun 16, 2021 at 15:34 (4 months ago)

    Does it work yet? I am waiting reply from the author of theme and hope he will find out the cause
    Regards

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