• Customer

    JS error

    Posted by: codeingenia Jun 1, 2021 at 13:27 (3 months ago)
    Hello,
    we are using your theme and we are really happy about it!
    Now we have a problem unfortunely.
    We bought a Plugin "Ultimate Affiliate Pro" by WpIndeed and we are having some kind of issues.
    We contacted the "Ultimate Affiliate Pro" support but they replyed that the problem is caused by the theme, because there are issues on theme js.
    Can you help us to fix it? If you need any kind of information, please let us know.

    In attachment, find what the media has written to us

    Thanks in advance.

  • Customer

    Posted by: Maason, Jun 1, 2021 at 14:42 (3 months ago)

    Hi codeingenia
    I checked on your site and found that the theme's customized ( you did on the main and child theme. You changed the theme name also). I am really sorry because i do not support for theme theme's customized. In this case then you have to fix by yourself or connect to customized services, they will check and help you. https://prnt.sc/13o8dg7
    Regards
  • Customer

    Posted by: codeingenia, Jun 3, 2021 at 06:32 (3 months ago)

    Hello,
    the theme is not custom. We simply changed the name of the theme to not show the name of the template to the end customer. We just changed the name and screenshot. Can you give us a hand?
  • Manager

    Posted by: Maason, Jun 3, 2021 at 15:52 (3 months ago)

    Hi codeingenia
    There are much plugins and i am not sure my theme, it's compatible at all. In this case then you have to contact to the author of the Ultimate Affiliate Pro plugin again or connect to customized services, they will check and help you.
    Regards
  • Customer

    Posted by: codeingenia, Jun 4, 2021 at 06:27 (3 months ago)

    Hi Maason,
    of plugins installed in addition to those of your theme there are only Yoast Duplicate Post, Rank Math SEO and Ultimate Affiliate Pro. Also, when I contacted the support of Ultimate Affiliate Pro, they told me that the problem is with the theme.
    I need to solve this problem but I want to understand how.
    Regards
  • Manager

    Posted by: Maason, Jun 4, 2021 at 16:02 (3 months ago)

    Hi codeingenia
    Could you please describe more details your issues by screenshots? I will send to the author of theme, he will check and give a best solution.
    Regards,
  • Customer

    Posted by: codeingenia, Jun 7, 2021 at 14:59 (3 months ago)

    Hi Maason,
    here’s a video of the problem

    https://www.softwaregestionali.info/musicanova/video/supporto_musicanova.mp4
  • Manager

    Posted by: Maason, Jun 8, 2021 at 11:07 (3 months ago)

    Hi codeingenia
    I have checked on your site but did not any problems as you video shot. ( See the attachment file) Please check again
    Regards
  • Customer

    Posted by: codeingenia, Jun 10, 2021 at 08:10 (3 months ago)

    Hi Maason
  • Manager

    Posted by: Maason, Jun 10, 2021 at 10:58 (3 months ago)

    Hi codeingenia
    I got it. I sent to the author of theme. I will inform you when i got the results from them
    Thanks you!
    Maason
  • Customer

    Posted by: codeingenia, Jun 14, 2021 at 06:53 (3 months ago)

    Hi Maason,
    All right, I hope to receive answer in the shortest time possible because I have urgency to complete the project. Waiting for your answer, good day and good work.

    Peppe
  • Manager

    Posted by: Maason, Jun 14, 2021 at 15:49 (3 months ago)

    Hi codeingenia
    I got message from the author of theme, he said that the cause by that plugin and they must to update it. It does not relate to theme.
    In this case then you have to customize by yourself or connect to customized services. I am really sorry.
    Regards,
    Maason

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