• Customer

    category carousel not working good on Demo 7 RTL version.

    Posted by: pazazta May 23, 2021 at 19:30 (5 months ago)
    you have a bug in the category carousel section, not working well on Demo 7 RTL version.

  • Customer

    Posted by: Maason, May 23, 2021 at 23:56 (5 months ago)

    Hi pazazta
    Could you describe more detail by screenshot and provide wp-admin + ftp accounts? I would like to check on your site and fix asap.
    Regards,
    Maason
  • Customer

    Posted by: pazazta, May 26, 2021 at 19:36 (5 months ago)

    Hi
    I create video for showing the bug
    https://www.xxxlarge.co.il/bug.mp4

    if you need access to admin tell me no problem I give you

    Thank you
  • Manager

    Posted by: Maason, May 26, 2021 at 23:46 (5 months ago)

    Goodmorning pazazta
    What's your device and web browser name? I check on Iphone 7 with Safari, SamSung S8 with chrome, it still works fine. Also please provide wp-admin + ftp account via secret information area ? My coder need these info
    Regards
    Maason
  • Customer

    Posted by: pazazta, Jun 2, 2021 at 16:21 (4 months ago)

    You can even reproduce it on an emulator
  • Customer

    Posted by: pazazta, Jun 2, 2021 at 16:22 (4 months ago)

    are you saw the video?? what i send you
  • Manager

    Posted by: Maason, Jun 2, 2021 at 23:39 (4 months ago)

    Goodmorning pazazta
    I got it. As i mentioned above, please provide wp-admin + ftp account via secret information area. I would like to check on your site and fix asap.
    Regards,
    Maason
  • Customer

    Posted by: pazazta, Jun 4, 2021 at 09:22 (4 months ago)

    FTP
    Server: ftp.kingpaz.com
    Port: 21
    User: xxxl@kingpaz.com
    Password: xxxl@rge2020!

    Wordpress
    https://www.xxxlarge.co.il/wp-admin/
    User: xxxladmin
    Password: xxxl@rge2020!
  • Manager

    Posted by: Maason, Jun 4, 2021 at 15:58 (4 months ago)

    Hi pazazta
    Please change the secret information above SOON because my clients can see and get it . You should enter them in to secret information box.
    Regards
  • Customer

    Posted by: pazazta, Jun 7, 2021 at 06:31 (4 months ago)

    secret information
  • Customer

    Posted by: pazazta, Jun 7, 2021 at 06:56 (4 months ago)

    Hey,
    Any news with this issue?
    It's taking too long to fix.
  • Manager

    Posted by: Maason, Jun 7, 2021 at 13:12 (4 months ago)

    Hi pazazta
    I got your secret information 6 hours before. I sent to the author of theme. I will inform you when i get the results from them.
    Thanks for your patients!
    Regards
  • Customer

    Posted by: pazazta, Jun 9, 2021 at 06:42 (4 months ago)

    Actually the information was sent few days ago (June 4) but was public and not private.
    Please update the status. We need this to be fixed please
    Thanks
  • Customer

    Posted by: pazazta, Jun 9, 2021 at 15:00 (4 months ago)

    You absoultly broke my website.
    I have to recover it.

    The bug repreduce in the original theme.
    I dont understand why you need my website details to fix it.
    Please fix your theme.
    Take into account it repreduced only in RTL version.
  • Manager

    Posted by: Maason, Jun 10, 2021 at 00:04 (4 months ago)

    Hi pazazta
    I got the aswer from the author of theme, he said that the cause may be by the Silder Revolution's library. He contacted to the author of plugin and hope we will find out the cuase.
    Thanks for your patients!
    Regards
  • Customer

    Posted by: pazazta, Jun 14, 2021 at 09:26 (4 months ago)

    Hey,
    Any news?
  • Manager

    Posted by: Maason, Jun 14, 2021 at 23:44 (4 months ago)

    Hi pazazta
    The author of theme, he still waiting for answer from the author of the Slider Revolution plugin. I will inform you when i got the results from them.
    Regards,
    Maason
  • Customer

    Posted by: pazazta, Jun 21, 2021 at 11:36 (4 months ago)

    Is this a joke?
    I've opened a ticket a month ago and it's not resolved
    What's going on?
  • Manager

    Posted by: Maason, Jun 22, 2021 at 23:32 (4 months ago)

    Hi pazazta
    I contacted to the author of theme, they said that they would like to check on your site one more time so please provide your wp-admin + ftp accounts again and hope that they will find you the cause.
    Regards,
    Maason

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