• Customer

    Need an emergency support : header style not updating

    Posted by: elmoyeldo May 19, 2021 at 08:09 (a month ago)
    Hi,

    Please solve this issue in an emergency basis. Because these pages are on live. While editing the page header styles for the following pages the header styles are not updated, please see image 8. The header current style needed to change to header style 14 , please see image 7. This issue is for desktop devices only, For mobile device the header is good, please refer image 9.
    Pages are;
    https://www.moongoddesscouture.com/terms-and-conditions/
    https://www.moongoddesscouture.com/shipping-policy/
    https://www.moongoddesscouture.com/refund-policy/
    https://www.moongoddesscouture.com/instructions/

    Please provide the solution at the earliest.
    Thank you

  • Supporter

    Posted by: Maason, May 19, 2021 at 15:42 (a month ago)

    Hi elmoyeldo
    The cause by your page building. You added the WPBakery Page Builder 's shortcodes to the Elelementor object, they are conflicted together. Please deactivae the WPBakery Page Builder and rebuild your page by the Elementor again.
    https://prnt.sc/134i0d4
    https://prnt.sc/134i0ve
    Regards
  • Customer

    Posted by: elmoyeldo, May 19, 2021 at 16:45 (a month ago)

    Hi Maason,

    There is a very serious issue in our website. The following pages are totally broken and wp-bakery cannot be activated now.
    https://www.moongoddesscouture.com/about-us/
    https://www.moongoddesscouture.com/instructions/
    https://www.moongoddesscouture.com/contact-us/
    https://www.moongoddesscouture.com/refund-policy/
    https://www.moongoddesscouture.com/shipping-policy/
    https://www.moongoddesscouture.com/terms-and-conditions/

    This is a live site, if any issues to the pages, please provide a solution that does not affect our website working conditions. If anything has to be done at least provide us the backup plan, so that we don't broke any data from the website.

    Only thing we did was we migrated from aws to a new server, and after that all these happened. All these pages were(https://www.moongoddesscouture.com/about-us/
    https://www.moongoddesscouture.com/instructions/
    https://www.moongoddesscouture.com/contact-us/
    https://www.moongoddesscouture.com/refund-policy/
    https://www.moongoddesscouture.com/shipping-policy/
    https://www.moongoddesscouture.com/terms-and-conditions/) built with wp-bakery not elementor. And previously all this pages were working fine.

    Kindly help us to keep all the pages as like before. And if some pages has to be rebuilt using elementor please provide us the elementor page template for those pages.

    Anticipating a favourable and fast solution for this issue.

    Thank You so much



  • Supporter

    Posted by: Maason, May 19, 2021 at 18:57 (a month ago)

    Hi there
    The cause by shortcodes, they are overided on header. Please provide your FTP account, my coder will check and fix asap
    Regards,
  • Supporter

    Posted by: Maason, May 19, 2021 at 19:02 (a month ago)

    Did you change wp-admin account also? Please check and provide again
    Thanks
  • Customer

    Posted by: elmoyeldo, May 20, 2021 at 07:18 (a month ago)

    Please consider this also. This is aso edited in the above reply but as the session time has expired we could not add to it while editing after submission.

    For header our website logo is not displayed in the sticky header, please see image https://prnt.sc/135p55w . Even after enabled in theme options, please see image https://prnt.sc/135p2t4
  • Customer

    Posted by: elmoyeldo, May 20, 2021 at 07:02 (a month ago)

    After about 12 hours these following pages are fixed automatically.

    https://www.moongoddesscouture.com/about-us/
    https://www.moongoddesscouture.com/contact-us/

    WP Bakery has automatically activated, we can see this in our dashboard, before 12 hours ago a warning message was there in the dashboard showing WP-Bakery is needed for ovic panel.

    Why was WPBAkery plugin deactivated automatically.

    Also please provide the elementor template for the following demo pages

    https://new-boutique.kutethemes.net/elementor/about-us/?demo=1644
    https://new-boutique.kutethemes.net/elementor/contact-us/?demo=1644

    So that we can build the /about-us/ & /contact-us/ pages using elementor.

    Since WPBakery is activated, for now the issue is only for the following pages

    https://www.moongoddesscouture.com/instructions/
    https://www.moongoddesscouture.com/refund-policy/
    https://www.moongoddesscouture.com/shipping-policy/
    https://www.moongoddesscouture.com/terms-and-conditions/

    For these pages header style 14 is not updating while changing the header, if the page template is selected as elementor full width even after building in elementor plugin. For default template the header style is updating. Please see the image 1.3 for more clarification on page template we have mentioned here.

    If anything has to removed please mention us ahead so that we will be able to build it in any possible alternate ways before removing. and keep it in live for the site.

    This is a production site & kindly be careful.


  • Customer

    Posted by: elmoyeldo, May 20, 2021 at 07:27 (a month ago)

    While providing elementor template for the demo pages https://new-boutique.kutethemes.net/elementor/about-us/?demo=1644 , https://new-boutique.kutethemes.net/elementor/contact-us/?demo=1644, mentioned in previous reply please provide the css code to align the team member name and designation in the middle.(please see the attached image to see content to align in middle)

    Thank you so much
  • Customer

    Posted by: elmoyeldo, May 21, 2021 at 06:17 (a month ago)

    Please check the info
  • Supporter

    Posted by: Maason, May 21, 2021 at 13:43 (30 days ago)

    Hi there
    Coder said that he wont do on his demo. Please provide your URL, it incldes the team number name. He will check direct on your site and give you some css codes.
    Regards
  • Customer

    Posted by: elmoyeldo, May 25, 2021 at 03:52 (27 days ago)

    By clearing the hosting server cache the plugin auto deactivation issue has resolved. Thank you so much for your support.

    Sorry I did not understood."Coder said that he wont do on his demo. Please provide your URL, it incldes the team number name. He will check direct on your site and give you some css codes."

    Please resolve the sticky header issue mentioned in the previous reply. Also please provide about us and contact us demo elementor page template , for about us page css code to align the team member name and designation as explained in previous replies.

    For any clarification please communicate.

  • Supporter

    Posted by: Maason, May 25, 2021 at 05:06 (27 days ago)

    Hi there
    Do you want to align these tittles to center right? Please provide your site URL, it links to team member section on your site. My coder will help you.
    Regards
  • Customer

    Posted by: elmoyeldo, May 25, 2021 at 10:07 (27 days ago)

    The css code to align the team member name and designation is needed when the demo elementor templates for about as and contact us page is provided.

    ie for these two https://new-boutique.kutethemes.net/elementor/about-us/?demo=1644 ,
    https://new-boutique.kutethemes.net/elementor/contact-us/?demo=1644, pages elementor template.

    Please import the elementor template pages for these two pages in our dashboard.

    Along with that please provide the css code so that we can align it and keep those new pages live instead existing pages to avoid any conflicts between wp-bakery and elementor plugin in future.

    Also please check our sticky header section, the logo is not displaying at sticky header section.

    For any clarifications kindly communicate.

    Thanks
  • Supporter

    Posted by: Maason, May 25, 2021 at 14:31 (26 days ago)

    I give 2 packages, they are the about and contact us pages. Please import to your site
  • Supporter

    Posted by: Maason, May 21, 2021 at 13:43 (30 days ago)

    Hi there
    Coder said that he wont do on his demo. Please provide your URL, it incldes the team number name. He will check direct on your site and give you some css codes.
    Regards
  • Supporter

    Posted by: Maason, May 21, 2021 at 13:45 (30 days ago)

    -About the 1.3 image above, the cause maybe by hosting's cache. Please clear it and check again

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible