• Customer

    Theme is not working properly

    Posted by: Siteworkoffice May 16, 2021 at 12:40 (5 months ago)
    I am not satisfied with your theme and I would like my money back

  • Customer

    Posted by: Maason, May 16, 2021 at 15:21 (5 months ago)

    Hi Siteworkoffice
    Could you please provide your wp-admin + ftp accounts via secret information area? I would like to check your hosting before and help you. What the home numbers do you want to do? May i remove all your demo contents and re-install from scratch?
    Waiting your reply...

    Regards,
    Maason
  • Customer

    Posted by: Siteworkoffice, May 18, 2021 at 18:53 (5 months ago)

    I tried all the options like you and we did not manage to set up the site for two months, now I use another topic and I want you to return my money if it is not a problem, I would be grateful
  • Manager

    Posted by: yame, May 19, 2021 at 03:35 (5 months ago)

    I also got you. The last time, I also informed you that you should check again your hosting. My coder tried a lot to import the content of the demo site for your site but he did not succeed. It loaded then had the error with the database after that. Then he could not do anything more.
    He had to import manually, duplicated the content from the demo site ....

    How is your site now? If you already installed this theme, we will help you to check all the remaining to make your site works properly. Just provide me again your admin account then let me know what you want to get help with.

    Thank you!
    Yame
  • Customer

    Posted by: Siteworkoffice, May 23, 2021 at 11:07 (5 months ago)

    I am not satisfied with your theme, and I would like you to return my money. Is that possible?
  • Manager

    Posted by: yame, May 25, 2021 at 03:16 (5 months ago)

    I am so sorry to hear about that. But we just can handle this problem when it is an error of the theme and we cannot solve it for the customers. While the theme is still working properly on the demo site and on many other customer sites.
    Or you can submit a ticket on Envato, explain clearly your problem then the Admin will check for you. But I am not sure

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