• Customer

    Homepage loading twice

    Posted by: ashilpa May 12, 2021 at 05:53 (5 months ago)
    Hi,
    I want to import HOME 08 of Biolife wordpress theme. I have imported the demo content using the Ovic Import Demo plugin, homepage is displaying twice without footer. I tried deactivating plugins still didnt work. When i deactivate Ovic addon tool kit, duplication issue was fixed but most of the contents where not displaying. Could you please help me out with this ASAP?.

    Below is the link of the website.
    https://youngstersfoods.com/demo/

  • Customer

    Posted by: Maason, May 12, 2021 at 06:03 (5 months ago)

    Hi ashilpa
    Could you please provide your FTP + wp-admin accounts via secret information area ? We would like to check directly your site and help you.
    Regards
  • Customer

    Posted by: ashilpa, May 12, 2021 at 06:25 (5 months ago)

    Okay. Please make it ASAP
  • Customer

    Posted by: ashilpa, May 12, 2021 at 08:05 (5 months ago)

    Update on the credentials
  • Manager

    Posted by: Maason, May 12, 2021 at 09:51 (5 months ago)

    Hi ashilpa
    Please do not touch on your site. We are re-uploading theme.
    Thanks
  • Manager

    Posted by: Maason, May 12, 2021 at 10:33 (5 months ago)

    Hi there
    We could not import demo contents. The cause maybe by hosting configure. Currently your FTP account does not work also. Could you check FTP account and provide me again?
  • Customer

    Posted by: ashilpa, May 12, 2021 at 13:15 (5 months ago)

    The FTP credentials are correct, I crosschecked now also in filezilla
  • Customer

    Posted by: ashilpa, May 12, 2021 at 14:19 (5 months ago)

    That duplication error I have fixed now. Images are not loading in few places. Those images are missing in the wp-content folder, proper import is not done i guess. Few images are loading from 'biolife.kute-themes.net' domain and few are from my domain. Could you please fix this issue ASAP? Below is the link of the updated website.

    https://youngstersfoods.com/demo/
  • Customer

    Posted by: ashilpa, May 12, 2021 at 14:39 (5 months ago)

    I fixed that issue by activating Ovic Import Demo plugin. But placeholder thumbnails are showing instead of product images, many images are not loading properly. How to resolve this?
  • Customer

    Posted by: ashilpa, May 12, 2021 at 14:39 (5 months ago)

    Can you please look into this ASAP?
  • Manager

    Posted by: Maason, May 12, 2021 at 15:42 (5 months ago)

    Hi there
    The FTP account does not work from us. Please check again
  • Customer

    Posted by: ashilpa, May 12, 2021 at 16:14 (5 months ago)

    Please find the attached screenshots, when you click on connect, please select okay in the next screen, may be that is the reason the connection is not happening. Once you click on okay, you will be connected.
  • Customer

    Posted by: ashilpa, May 12, 2021 at 16:14 (5 months ago)

    Please find the attached screenshots, when you click on connect, please select okay in the next screen, may be that is the reason the connection is not happening. Once you click on okay, you will be connected.
  • Manager

    Posted by: Maason, May 12, 2021 at 16:30 (5 months ago)

    Hi ashilpa
    It's done. Please check your site again and let us know your results.
    Thanks
  • Customer

    Posted by: ashilpa, May 12, 2021 at 16:33 (5 months ago)

    What was the issue?
  • Manager

    Posted by: Maason, May 13, 2021 at 01:18 (5 months ago)

    Goodmorning ashilpa
    The cause maybe by connection from our server. We are checking and hope it will be improved.
    Thanks for using our theme. Please connect to us when you get any questions.
    Have a nice day!

    Regards,

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