Kutethemes

Customer

Homepage loading twice

Posted by: ashilpa May 12, 2021 at 05:53 (2 year ago)

Hi,
I want to import HOME 08 of Biolife wordpress theme. I have imported the demo content using the Ovic Import Demo plugin, homepage is displaying twice without footer. I tried deactivating plugins still didnt work. When i deactivate Ovic addon tool kit, duplication issue was fixed but most of the contents where not displaying. Could you please help me out with this ASAP?.

Below is the link of the website.
https://youngstersfoods.com/demo/

Customer

Posted by: Maason, May 12, 2021 at 06:03 (2 year ago)

Hi ashilpa
Could you please provide your FTP + wp-admin accounts via secret information area ? We would like to check directly your site and help you.
Regards
Customer

Posted by: ashilpa, May 12, 2021 at 06:25 (2 year ago)

Okay. Please make it ASAP
Customer

Posted by: ashilpa, May 12, 2021 at 08:05 (2 year ago)

Update on the credentials
Customer

Posted by: Maason, May 12, 2021 at 09:51 (2 year ago)

Hi ashilpa
Please do not touch on your site. We are re-uploading theme.
Thanks
Customer

Posted by: Maason, May 12, 2021 at 10:33 (2 year ago)

Hi there
We could not import demo contents. The cause maybe by hosting configure. Currently your FTP account does not work also. Could you check FTP account and provide me again?
Customer

Posted by: ashilpa, May 12, 2021 at 13:15 (2 year ago)

The FTP credentials are correct, I crosschecked now also in filezilla
Customer

Posted by: ashilpa, May 12, 2021 at 14:19 (2 year ago)

That duplication error I have fixed now. Images are not loading in few places. Those images are missing in the wp-content folder, proper import is not done i guess. Few images are loading from 'biolife.kute-themes.net' domain and few are from my domain. Could you please fix this issue ASAP? Below is the link of the updated website.

https://youngstersfoods.com/demo/
Customer

Posted by: ashilpa, May 12, 2021 at 14:39 (2 year ago)

I fixed that issue by activating Ovic Import Demo plugin. But placeholder thumbnails are showing instead of product images, many images are not loading properly. How to resolve this?
Customer

Posted by: ashilpa, May 12, 2021 at 14:39 (2 year ago)

Can you please look into this ASAP?
Customer

Posted by: Maason, May 12, 2021 at 15:42 (2 year ago)

Hi there
The FTP account does not work from us. Please check again

FTP-609bf74bca600.png
Customer

Posted by: ashilpa, May 12, 2021 at 16:14 (2 year ago)

Please find the attached screenshots, when you click on connect, please select okay in the next screen, may be that is the reason the connection is not happening. Once you click on okay, you will be connected.

Screenshot_20210512_213945-609bfee5dabc8.png
Screenshot_20210512_214014-609bfee5db391.png
Customer

Posted by: ashilpa, May 12, 2021 at 16:14 (2 year ago)

Please find the attached screenshots, when you click on connect, please select okay in the next screen, may be that is the reason the connection is not happening. Once you click on okay, you will be connected.

Screenshot_20210512_213945-609bfeebaa665.png
Screenshot_20210512_214014-609bfeebab113.png
Customer

Posted by: Maason, May 12, 2021 at 16:30 (2 year ago)

Hi ashilpa
It's done. Please check your site again and let us know your results.
Thanks
Customer

Posted by: ashilpa, May 12, 2021 at 16:33 (2 year ago)

What was the issue?
Customer

Posted by: Maason, May 13, 2021 at 01:18 (2 year ago)

Goodmorning ashilpa
The cause maybe by connection from our server. We are checking and hope it will be improved.
Thanks for using our theme. Please connect to us when you get any questions.
Have a nice day!

Regards,

Advanced Search

Category Username ID Topic

FORUM CATEGORIES

WordPress
- Armania 9
- Biolife 8
- Boutique 26
- Dukamarket 10
- Ecotech 5
- Elinor 1
- KuteShop 5
- Moozo 1
- Ocolus 4
- TechOne 12
- Turan 3
- Umeno 5
- Uminex 7
Prestashop
- Boutique 0
- Logancee 0
- London Stars 0
- SuperShop 0
HTML Templates
- Alesia 0
- Biolife 0
- Boutique 0
- EDO 0
- Envy 0
- Krystal 0
- KuteShop 0
- Leka 0
- LuckyShop 0
- Quinto 0
- Techone 0

Homepage loading twice

INSTALLATION SERVICE

CUSTOMIZED SERVICES

WORKING TIME

FORUM CATEGORIES