• Customer

    problem with the website home

    Posted by: carlito69 May 11, 2021 at 12:29 (5 months ago)
    Greeting I have a problem with the website with an update, it was put this way, here I will show you how it is shown, I don't know why


  • Customer

    Posted by: Maason, May 11, 2021 at 15:07 (5 months ago)

    Hi carlito69
    The cause maybe by plugins, they are conflicted together. Tomorrowmoning our coder will check and update asap.
    Thanks
  • Customer

    Posted by: carlito69, May 11, 2021 at 23:16 (5 months ago)

    when I try and deactivate the pluggin
    Ovic Addon Toolkit is fixed but does not show product I don't know what happens
  • Manager

    Posted by: Maason, May 12, 2021 at 01:06 (5 months ago)

    Goodmorning carlito69
    Please do not touch on your site. Our coder's checking ....... We will inform you soon when it's done
    Thanks
  • Manager

    Posted by: Maason, May 12, 2021 at 04:20 (5 months ago)

    Hi there
    The cause by the PayPal Currency Converter Basic for WooCommerce plugin: https://prnt.sc/12tuuyf , It conflicted with theme. Please turn off it.
    Regards,
  • Customer

    Posted by: carlito69, May 12, 2021 at 12:01 (5 months ago)

    Greetings many grace problem solved. Another thing is that the store menu can not change it for the menu that leads to that.

    I want to remove that part selected in the image and place the menu that leads
  • Manager

    Posted by: Maason, May 12, 2021 at 16:14 (5 months ago)

    Hi there
    Do you want to show the main menu as the home front page: https://prnt.sc/12ukwki ???
  • Customer

    Posted by: carlito69, May 13, 2021 at 12:57 (5 months ago)

    Hello yes, but I can't configure that part, I don't understand why, if I would like the same menu to be shown
  • Manager

    Posted by: Maason, May 13, 2021 at 14:42 (5 months ago)

    Hi carlito69,
    Let our coder check and update it. We will inform you when it's done
    Thanks
  • Customer

    Posted by: carlito69, May 14, 2021 at 10:11 (5 months ago)

    here you also have the same problem with the menu in the section of each individual product
  • Manager

    Posted by: Maason, May 14, 2021 at 14:03 (5 months ago)

    yes we know. Our coder's checking and reply you asap.
    Thanks
  • Customer

    Posted by: carlito69, May 19, 2021 at 15:06 (5 months ago)

    Hello friend who has happened with the menu of the page still not resolved
  • Manager

    Posted by: Maason, May 19, 2021 at 17:59 (5 months ago)

    Hi carlito69
    We are really sorry. We forgot your ticket. The cause by your settings. In this case then you enter the dashboard>>Pages>>edit your page>>Custome Theme Option>>Theme Settings and turn off the Enable Metabox Option on each page. We did and it works.
    Regards
  • Customer

    Posted by: carlito69, May 19, 2021 at 18:28 (5 months ago)

    Greeting I mean the menu of the products page I can not modify, I try but I can not change it always remains the one that I show you in the image, then I want to place the menu the one that has not the one
  • Manager

    Posted by: Maason, May 19, 2021 at 18:52 (5 months ago)

    It's impossible because it's category's banner
  • Customer

    Posted by: carlito69, May 24, 2021 at 01:54 (4 months ago)

    Then how do I remove that menu and place the custom one
  • Manager

    Posted by: Maason, May 24, 2021 at 05:27 (4 months ago)

    Hi carlito69
    Do you want to rid off the category banner as the attachment screenshot? Please let me know and then i will help you.
    Regards
  • Customer

    Posted by: carlito69, May 24, 2021 at 12:20 (4 months ago)

    I greet the banner I do not want to delete it, what if I want to delete is that menu and be able to place the menu that I want personalized
  • Manager

    Posted by: Maason, May 24, 2021 at 16:14 (4 months ago)

    Hi
    Step 1: From dashboard choose Pages>>edit your page>>Theme Settings>> Turn on the Enable Metabox Option: https://prnt.sc/13ctwxw and then choose Header>>your header style>> choose your Main menu or not: https://prnt.sc/13cu0fi
    Step 2: Return the dashboard>>Appearances>>Menus and create a new Main menu: https://prnt.sc/13ctqrl
    Please do it and let me know your results
    Regards.
    Masson
  • Customer

    Posted by: carlito69, May 25, 2021 at 12:25 (4 months ago)

    Ready thanks
  • Customer

    Posted by: carlito69, May 25, 2021 at 12:34 (4 months ago)

    Ready thanks
  • Manager

    Posted by: Maason, May 25, 2021 at 14:14 (4 months ago)

    You are welcome!
  • Customer

    Posted by: carlito69, May 27, 2021 at 00:56 (4 months ago)

    One thing how I solve this, what appears in the image when I clip a category of products, other products appear above as I remove it
  • Manager

    Posted by: Maason, May 27, 2021 at 05:03 (4 months ago)

    Hi carlito69
    Do you want to rid off it as the attachment file? Please let me know and then i will help you
    Regards

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