• Customer

    Theme customization issues

    Posted by: eye71online May 3, 2021 at 20:23 (13 days ago)
    Hi,
    I am having some customization problem with this theme.
    First of all the design is messy on bigger size monitor like 22 inch monitor. Screenshot: https://prnt.sc/12fqght
    During loading site, the style loads later and it goes messy. Screenshot: https://prnt.sc/12frb8h
    It would be great if I can add skeliton placeholder before loading website like this bellow image: https://www.portotheme.com/wordpress/porto/documentation/wp-content/uploads/2019/12/skeleton_screens.jpg

    Another issue is slider looks good on desktop but not good on Mobile device. On mobile, it's not properly aligned but in editor mode it's aligned perfectly. Screenshot issue: https://prnt.sc/12fqugs
    In editor mode looks okay: https://prnt.sc/12fr8vy

    Thanks

  • Supporter

    Posted by: Maason, May 4, 2021 at 01:45 (13 days ago)

    Hi eye71online
    Are you customizing theme? Because it still works fine on our demo. Could you please provide your wp-admin + ftp accounts via secret information area? Our coders would like to check directly your site and update them
    Waiting your reply...
    Regards,
  • Customer

    Posted by: eye71online, May 4, 2021 at 11:50 (13 days ago)

    Here are the credentials: Please let me know if everything is okay or not. Thanks
  • Supporter

    Posted by: Maason, May 5, 2021 at 01:50 (12 days ago)

    Goodmorning eye71online
    Could you please give full access to the https://eye71.com/wp-admin/ ? Because our coder would like to check your plugins and others sections. They could not check without your full access to the dashboard.
    Regard,
  • Customer

    Posted by: eye71online, May 5, 2021 at 11:53 (12 days ago)

    Hi,
    I have created and username and password. I hope now it should be okay.
    Thanks
  • Supporter

    Posted by: Maason, May 5, 2021 at 13:53 (12 days ago)

    Hi eye71online
    We got your secret info. Our coder will check and update asap
    Thanks
  • Supporter

    Posted by: Maason, May 6, 2021 at 02:49 (11 days ago)

    Hi eye71online
    -Q1: the design is messy on bigger size monitor like 22 inch monitor? The cause by your settings, they are not the same values:https://prnt.sc/12jykad and https://prnt.sc/12jylit . Please check and re-configure them.
    - Q2: the style loads later and it goes messy ? Slider ( they are big images) need more time to loading. Please try using some methods below to improve the loading speed:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Install the jsDelivr – WordPress CDN plugin
    5. Intstall the WP Super Cache
    6. Contact with your hosting administrator to increase the speed
    Hope it will be load faster.
    -Q3: slider looks good on desktop but not good on Mobile device: In this case then you can re-align images, texts in the slider to the left.
    Regards,

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