• Customer

    I have problem in the first diplay in front page | revolution slider take time to be loaded

    Posted by: YounesAfares May 3, 2021 at 02:57 (5 months ago)
    Hello kutethemes team,
    I have a problem in my website built with armania template and I have some issues and display bugs.
    When we access to front page in the first display, elements are disorder especially the rev slider it takes time to display and not like in the armania demo home 5, please check the image in attachement files.
    So my question here is what can we do to avoid this problem and why rev slider takes time to be displayed not like in armania demo ??

    If you need any information feeI free to ask me I can provide more details.

    Thanks a lot support,
    Sincerly.

  • Customer

    Posted by: Maason, May 3, 2021 at 07:26 (5 months ago)

    Hi YounesAfares
    Could you please provide your wp-admin + ftp accounts via secret information area? We would like to check directly your site and find out the causes.

    Regards
  • Customer

    Posted by: YounesAfares, May 3, 2021 at 12:32 (5 months ago)

    Hello Mr Maason,

    thank you for your response, for the moment I can just give you access to dashboard wp admin and you can access to files with a plugin already installed WP File Manager.

    If you really need ftp I can check it for you.
    Sincerly,
  • Manager

    Posted by: Maason, May 3, 2021 at 17:07 (5 months ago)

    Ok, let our coder check and reply you asap.
    Thanks
  • Manager

    Posted by: Maason, May 4, 2021 at 03:13 (5 months ago)

    Hi YounesAfares
    The cause by your hosting, it's too weak ( see the attachment screenshot), please contact to your hosting provider and update them.
  • Manager

    Posted by: Maason, May 4, 2021 at 03:14 (5 months ago)

    Also you should install the SSL protocol
  • Manager

    Posted by: Maason, May 4, 2021 at 03:15 (5 months ago)

    Here also.
  • Customer

    Posted by: YounesAfares, May 6, 2021 at 17:46 (5 months ago)

    Hello team,
    Thank you for your help, actually I have other problems espacially in mobile menu, my question is where can I edit it ? I want to change the word sidebare and buy now and other string to my own words, and plesae can I remove for exemple the menu sidebar (always in mobile version) in some pages like checkout ?

    Best Regards.
  • Customer

    Posted by: YounesAfares, May 6, 2021 at 18:05 (5 months ago)

    I have another question, last day I found that the snow animation was installed in the website, I ask her if Mr Maason did it or not because I'm the only editor on the site.

    Please If you know how to disable it or just give me the name of option ?
  • Manager

    Posted by: Maason, May 7, 2021 at 13:54 (5 months ago)

    Hi YounesAfares
    Could you describe more details by screenshot? Because exactly we would like to know which and where are they. We will check and help you
    Regards,
  • Customer

    Posted by: YounesAfares, May 7, 2021 at 15:16 (5 months ago)

    Hello Maason,
    I'm talking about this I want to change sidebar with another word and in other pages I want to remove it.
    For the snow animation you can check the seconde image.

    Is it clear or you need somethings else ?
  • Manager

    Posted by: Maason, May 8, 2021 at 05:13 (5 months ago)

    Hi YounesAfares
    We are clearly now.
    Q1: About mobile menu: Let us ask the author of theme and reply you soon.
    Q2: It's the site effect and we do not upload anythings on your site. Do you want to remove it?
  • Customer

    Posted by: YounesAfares, May 8, 2021 at 15:09 (5 months ago)

    Hi Mr Maason,

    Thanks a lot man, ok for Q1 I'm waiting for it.
    Yes for Q2 I want to remove it and please provide me the name of this effect and his location in the website.

    Thank you again Maason.
    Sincerly.
  • Manager

    Posted by: Maason, May 9, 2021 at 06:00 (5 months ago)

    Hi there
    Our coder will check and reply you on comming Monday. We will inform you when we get the results from them
    Have a nice weekend!

    Regards,
  • Manager

    Posted by: Maason, May 10, 2021 at 16:23 (5 months ago)

    Hi YounesAfares
    Our coder said that you can edit these files ( see the attachment screenshot) by yourself . Please do it and let me know your results.
    Note: You should do on the child theme because your change wont be lost when theme's updated in the future.
    Regards
  • Customer

    Posted by: YounesAfares, May 10, 2021 at 18:08 (5 months ago)

    Hi Mr Maason,

    yes I see, thank you.

  • Manager

    Posted by: Maason, May 11, 2021 at 00:48 (5 months ago)

    Goodmorning, YounesAfares
    NOte: Please do on the child theme because it relates to theme update in the future
    Regards,
  • Manager

    Posted by: Maason, May 11, 2021 at 04:40 (5 months ago)

    About snow effect onsite: You can turn off this option as this link image: https://prnt.sc/12sfago
  • Customer

    Posted by: YounesAfares, May 11, 2021 at 15:18 (5 months ago)

    Thanks a lot Mr Maason, you saved my life.

    Best Regards.
  • Manager

    Posted by: Maason, May 12, 2021 at 01:20 (5 months ago)

    You are welcome.
    Thanks for using our theme. Please contact to us if you have any questions.

    Regards.

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