• Customer

    Translation: Unable to load

    Posted by: NatMes Apr 28, 2021 at 14:37 (5 months ago)
    Getting this error while trying to translate the theme to Turkish language. Could you please provide help with this?

    To replicate the same error we get, try to translate "Register" or "Sign in".

    Unable to load "/home/hitfonic/toptanfoni.com/var/cache/prod/themes/laber_supershop_homepage1/translations/tr-TR/ShopThemeGlobal.tr-TR.xlf": File /home/hitfonic/toptanfoni.com/var/cache/prod/themes/laber_supershop_homepage1/translations/tr-TR/ShopThemeGlobal.tr-TR.xlf does not contain valid XML, it is empty.

    Many thanks,

  • Customer

    Posted by: yame, Apr 29, 2021 at 08:14 (5 months ago)

    Hi, @NatMes

    I sent your account to my coder. He will check then I will let you know later.
    Thank you!

    Regards,
    Yame
  • Manager

    Posted by: yame, Apr 30, 2021 at 13:58 (5 months ago)

    Hi,

    We cannot access your FTP account: https://prnt.sc/12b5obx
    Pls check again then let me know. Thank you!
  • Customer

    Posted by: NatMes, May 5, 2021 at 09:49 (5 months ago)

    Please try new information.
  • Manager

    Posted by: yame, May 6, 2021 at 10:07 (5 months ago)

    Still there: https://prnt.sc/12kk96o

    We cannot access your cPanel account. Pls check again
  • Customer

    Posted by: NatMes, May 6, 2021 at 12:03 (5 months ago)

    Please try it with HTTP without the SSL. It works.
  • Manager

    Posted by: yame, May 7, 2021 at 01:42 (5 months ago)

    Ahh okay I see.
    I sent it to my coder. Let him check then I will inform you later. Thanks!
  • Manager

    Posted by: yame, May 12, 2021 at 03:32 (5 months ago)

    He translated for you: https://prnt.sc/12tt43r
    Pls check again then let me know
  • Customer

    Posted by: NatMes, May 17, 2021 at 18:46 (5 months ago)

    Yes but how am I going to translate everything else? I have to translate entire website to Turkish...
  • Manager

    Posted by: yame, May 18, 2021 at 10:21 (5 months ago)

    If you want to translate anything, just take the screenshots then we will check for you.
    If you want to know, my coder will check and guide you. Thanks!
  • Customer

    Posted by: NatMes, May 18, 2021 at 14:15 (5 months ago)

    I do not understand. I can translate your other themes through panel with no problems. Why does this is an issue? There are over 170 strings, I need to translate everything to Turkish. Why can I not just do it myself? There is an obvious issue and I have given you the error that causes it. Why does not your coder just fix the issue?

    Do you really want me to copy you every single text that needs to be translated?
  • Manager

    Posted by: yame, May 21, 2021 at 09:06 (5 months ago)

    I am asking the coder because I still do not get your question :(
    If he has any questions, I will let you know. Thank you!
  • Customer

    Posted by: NatMes, May 21, 2021 at 16:13 (5 months ago)

    I believe my english is perfectly fine. I want to translate your theme all to Turkish and I am getting the following error;

    Unable to load "/home/hitfonic/toptanfoni.com/var/cache/prod/themes/laber_supershop_homepage1/translations/tr-TR/ShopThemeGlobal.tr-TR.xlf": File /home/hitfonic/toptanfoni.com/var/cache/prod/themes/laber_supershop_homepage1/translations/tr-TR/ShopThemeGlobal.tr-TR.xlf does not contain valid XML, it is empty.
  • Manager

    Posted by: yame, May 24, 2021 at 03:28 (5 months ago)

    I just got his answer. It is because we are not fluent in your languages so we do not create many translation files. So if you need to translate into any language, you can take a picture and we will check and assist you.
    Thank you!

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