• Customer

    i need support for configuring the theme

    Posted by: salvodan Apr 17, 2021 at 11:29 (6 months ago)
    i need support for configuring the theme

  • Customer

    Posted by: Maason, Apr 17, 2021 at 12:00 (6 months ago)

    Hi salvodan
    Thank for using our theme. What do you want to do? Please describe your questions by some screenshots and do not forget provide your wp-admin + FTP or Cpanel accounts via secret information area. I will check and help you.
    Regards,
  • Customer

    Posted by: salvodan, Apr 17, 2021 at 16:23 (6 months ago)

    I provided my wordpress login credentials when I opened the ticket I would like to set the home page 10 but I can't set:
    Multilingual
    More currencies.
    Above all: Customization of the header (the menu you see in the guide is not present).
  • Manager

    Posted by: Maason, Apr 18, 2021 at 00:50 (6 months ago)

    Goodmorning @salvodan
    To use multilingual and more currencies site the you should use the WPML plugin, it's compatible with our theme and easy to setup and setting. You can refer at the https://wpml.org/, they will support and guide you how to do.
    Have a nice weekend.
    Regards
  • Customer

    Posted by: salvodan, Apr 19, 2021 at 09:47 (6 months ago)

    my most serious problem, as indicated in my first ticket and missing some header settings that you see in your guides
  • Customer

    Posted by: salvodan, Apr 19, 2021 at 09:48 (6 months ago)

    credential
  • Manager

    Posted by: Maason, Apr 20, 2021 at 03:05 (6 months ago)

    Hi salvodan,
    To add Multilingual and Currencies on header style 10: You have to edit the header 10 at the wp-content\themes\biolife\templates\header and then add these php code: as the attachment screenshot below and then configure by the WPML

    Regards,
  • Manager

    Posted by: Maason, Apr 20, 2021 at 03:17 (6 months ago)

    Also, you should edit the theme-functions.php file at the wp-content\themes\biolife\framework as attachment screenshot below
  • Customer

    Posted by: salvodan, Apr 20, 2021 at 10:57 (6 months ago)

    i try
  • Customer

    Posted by: salvodan, Apr 20, 2021 at 11:18 (6 months ago)

    i tried the changes it told me and it doesn't work, i changed the changes.
    I bought the WCML plugin and in its settings it allows me to insert a language selector munu but it doesn't work.
    Do you have the credentials to log in?
  • Customer

    Posted by: salvodan, Apr 20, 2021 at 17:47 (6 months ago)


    I can't change this text
    (attached)
  • Customer

    Posted by: salvodan, Apr 20, 2021 at 18:07 (6 months ago)

    the language list does not appear(attached)
    can you solve these two problems for me?
    I paid for the support and bought the theme for this very reason.
    I also downloaded and paid for the plugins you recommend but they don't work properly.
    is it possible to be assisted remotely?
    with teamviewer? or anydesk? or some other software?
  • Customer

    Posted by: salvodan, Apr 20, 2021 at 18:59 (6 months ago)

    I managed to get to this point but the name of the language repeats itself, there are two down arrows
  • Manager

    Posted by: Maason, Apr 22, 2021 at 03:29 (6 months ago)

    Hi salvodan
    Could you connect to me via skype: mod.kutethemes@gmail.com ? I am there
    Waiting your connection...
  • Customer

    Posted by: salvodan, Apr 22, 2021 at 13:26 (6 months ago)

    I wrote you on skype, thanks you
  • Manager

    Posted by: Maason, Apr 23, 2021 at 02:46 (6 months ago)

    connected
  • Customer

    Posted by: salvodan, Apr 24, 2021 at 08:09 (6 months ago)

    Hi I'm sorry to see. little interest in solving problems on your topic.
    I asked a good technician to look at the site and I am attaching the answer he gave me.
    I'm sorry but if these issues are not resolved by next Thursday, I will ask for a full refund of the site and leave a bad review at Kutethemes.
    Sure of your understanding, I greet you.
  • Customer

    Posted by: salvodan, Apr 24, 2021 at 08:13 (6 months ago)

    notes: The technician who gave me the information has been paid
  • Manager

    Posted by: Maason, Apr 24, 2021 at 09:01 (6 months ago)

    Hi salvodan,
    Thanks for your message. We will contact to the author of theme now and inform you asap.
    Thanks for your patients

    Regards,
  • Manager

    Posted by: Maason, Apr 24, 2021 at 09:07 (6 months ago)

    As the second image above, the author of the wpml plugin, he said that the cause by the WPML API issues also. Did you translate again yet?
  • Manager

    Posted by: Maason, Apr 24, 2021 at 09:09 (6 months ago)

    Also our coder need your FPT ỏ Cpanel account to check and update theme codes, so please provide us asap.
    Have a nice weekend
  • Customer

    Posted by: salvodan, Apr 24, 2021 at 09:23 (6 months ago)

    as far as translation is concerned, the plug in works well now, but I have to solve the problems related to your theme ì
  • Customer

    Posted by: salvodan, Apr 24, 2021 at 09:23 (6 months ago)

    I would like the WPML plugin and its drop-down menu to work even without inserting lines of code.
    I await your feedback
  • Manager

    Posted by: Maason, Apr 25, 2021 at 02:55 (6 months ago)

    Hi there,
    As i mentioned above. Please provide your FTP account again. My coder would like to check and update your site.
    Waiting your reply
  • Manager

    Posted by: Maason, Apr 25, 2021 at 13:08 (6 months ago)

    This site https://pamircola-co.com/, it 's the Biolife theme, it works fine with the WPML plugin

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