installing the demo data does not work

Hi alipepe77
The cause maybe by your host settings. I would like to check your host but your FTP account, it doesnot work now. Please check and provide me again.
Also, which demo number do you want? May i remove all your demo contents and re-install from scratch ?
Waiting your reply...

Regards

Hi Maason,

I confirm that our FTP host is working 24 hours since for years! Actually there are a lot of customer pages online and I also checked the provided informations - they work.

So let us find out why it does not work at you - can you please provide me from which land do you try to access? I ask this cause there are a few ftp restrictions to a few lands. Can this be also the reason why the "import sample data" does not work properly?

By the way - bu sure that you have eliminated the space after username and password - if you "copy & paste" you always copy a space, too - and that will not work!

Can you please try it again? Thank you.

------

I want to install template nr. 7, but also want to try number 17.

Thank you! Proceed like you want :)


-----

Have you also tried to access via Wordpress Administration? Does that work?

WP Adminlink is working fine.

The posted url is also working now - I have uninstalled the sample data in "import database".

Please provide me your office time so I can communicate with you more effective. Thank you!

Hi,
I have increased them all to:

post_max_size=128
memory_limit = 1024
upload_max_filesize = 128
max_execution_time = 240
max_file_uploads = 128

Please proceed with removing the demo as you wish... it is a test environment so feel free to configure like you want. Thank you.

Regards!

If it is not to late:

Template Nr. 1 and WP Bakery Installation is required. Thank you very much.

Please look to this error message.

The plugin causes an error - CAUSE IT NEEDS MORE THEN 2GB RAM???? Are you serious?

By the way - the demo data is not online and the empty is the reason for that?

I request now from you a technical explanation and of course a full requirement list of this template.

And I need a fully, FUNCTIONAL documentation for this template. If this template can not be installed by third parties in normal environment then the actual version of your template is not functional. Please explain it. Thank you.

If you are not able to install and start the template with sample data - please provide me with a functional new demo site by accessing into it. I wil then copy the wordpress content by using a export plugin.

Please provide me with a full functional installation files and documentation, too - TILL 17.04.2021. I paid for it and either I get a full functional working files or I will cancel the contract. By the way the documentation is not correct translated and the installation guide is still not working! I tried in different ways more then 30 installation attemps and it is not possible to start importing the sample data.

First of all - please advise me another, good english speaking employee to solve my problems. I have written same sentences moretimes via skype but the actual employee does not understand.

Second: please do not use skype.

1)
I have paid for a correct working installation file - till today I did not receive working installation files.

2)
Yes, you have installed on https://basetrainer.de/version01/ and on https://basetrainer.de/version02 the both templates - but - like I request MORETIMES - without any reason why it works now and how you install it?!

I have bought from you the template to make a selfinstallation - but I can not do it if you do not provide me with all necessary informations.

3)
Both installed templates are not working properly with all sample datas: I bought this template primary for shop functionality - the complete shop does NOT work on both templates.

PLEASE,

if no one is able to help me correctly and fast - refund me. I am responsible for a correct working shop and this template is NOT working. Your demo data import functionality is NOT working. I have bought a correct working documentation and of course the correct working installation files - and it is NOT working.

PLEASE,

do not waste my time - refund. Thank you.

PS: I have checked your server ip (see attached screenshot). And it's reputation is not good. I have no times for semi-professional solutions. So please be professional and stop this by refund. Thank you.

Is it possible to speak with another employee or not?!

You are very outrageous to say that I am not cooperative. I can not be cooperative if you request technical information or changes which harms german laws or brings the server to critical constitution. That is very unprofessional by you!

Therefore, if you answer again, I will complain about you. I want to talk to someone else. I need someone who is not wasting our time with excuses and who is a certified to make professional explanations in server hosting.

-------------------------------

Like I had prooved you I give you more then you required but your template has not worked. As I have posted at 15.04.2021 I have increased the values to:

post_max_size=128
memory_limit = 1024
upload_max_filesize = 128
max_execution_time = 240
max_file_uploads = 128

and as a programmer: your requirements are UNREALISTIC!

None of my acutal running templates need more then that what I have given to you. YOU HAVE PROOVEN THAT, TOO:

https://www.basetrainer.de/version01 is running your defect template. So something what you have done seems to be run. Not complete and not for what I have paid for, but it runs. This means that your answers are not correct!

By the way:
our server is connected with 1GBit in both directions so 1GByte sample data would be imported in 8 seconds if you are also connected with 1GBit or less then 2 minutes if you are connected with 100MBit. But I think you are NOT honest after I have prooved you that your server ip is actually listed on a bad reputation. That is the only reason why your data import is not possible. THAT IS YOUR PROBLEM and defenitly not a bandwith problem!

It is not important if other customers with lower security parameters where able to import this item or how many subdomains you have. Important is your internet reputation for your server IP and this is listed here as a bad reputation. THIS IS ONLY YOUR PROBLEM. I have paid for your template and I asked you for examples of published websites - you declined. I asked you for correct working installation files (for example with complete sample data download) - but you declined. I asked you to create a complete wordpress site with all sample data files so I can export it - you declined. This last decline shows that your template is actually not running correctly. Every else seller would publish his full working template so it can be downloaded. But you decline.

I explain to you that I have already bought templates here at envato without that kind of problems but you did not listen and only do it "your semi-professional way".

I understand you that you want that your template works - BUT THIS IS NOT MY JOB TO WAIT FOR IT UNTIL IT WORKS!

You get money for something which actually can not be installed here. We have tested it on 3 german high sercurity servers - it does not run. By the way with certified CENTOS employees.

So be sincere and honest: refund.