• Customer

    Major Errors

    Posted by: TheBlackShadows Apr 13, 2021 at 13:34 (a month ago)
    Not sure what has happened but we are having major problems. All worked fine at first but since some WrodPress and plugin updates, the back end works intermittently.

    Included is what our hosting company have provided.

    Please help.

  • Customer

    Posted by: yame, Apr 14, 2021 at 02:49 (a month ago)

    Hi, @TheBlackShadows

    I cannot access your site: https://prnt.sc/11cxayl
    Also, pls take the screenshot for the error and provide the FTP account. Then my coder will check for you

    Regards,
    Yame
  • Customer

    Posted by: TheBlackShadows, Apr 14, 2021 at 11:31 (a month ago)

    Hi Yame

    Please find enclosed the info required. The error log has come from the hosting company Heart Internet.

    Thanks

    Nick
  • Manager

    Posted by: yame, Apr 16, 2021 at 02:12 (a month ago)

    Is this the error that someone sent in the email for you?
    I mean I would like to check the error if it occurs directly on your site (if you see it) then my coder will know and check for you.
    Do you see the error in anywhere of your site?
  • Customer

    Posted by: TheBlackShadows, Apr 21, 2021 at 10:49 (26 days ago)

    I don't see the errors on the site no. I contacted the host to see if they could explain what was going on.

    Say for example if I activate one of the plugins required by the theme to work, then it breaks the plugin section and in turn prevents products from being amended. Error messages just pop up.
  • Supporter

    Posted by: Maason, Apr 24, 2021 at 08:40 (23 days ago)

    Hi TheBlackShadows
    We think the cause maybe by the PHP or Wordpress version, it's too old. Please follow your site and contact us if it gets any problems.
    Have a nice weekend!
  • Customer

    Posted by: TheBlackShadows, Apr 26, 2021 at 12:12 (21 days ago)

    As far as I was aware we are running the latest version of Wordpress and I have just updated the .php to 7.2.

    Still having problems amending products:

    "Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Apache/2.4.41 (Unix) Server at www.gridwalk.co.uk Port 80"
  • Manager

    Posted by: yame, Apr 27, 2021 at 08:58 (20 days ago)

    I already sent your accounts to my coder. Let him check then I will inform you again when he gives me his answer.
    Thank you!
  • Customer

    Posted by: TheBlackShadows, May 4, 2021 at 13:47 (13 days ago)

    Any news from your coder?
  • Manager

    Posted by: yame, May 5, 2021 at 03:24 (12 days ago)

    Ahh yes, I got his answer:
    - The error with Internal Server: it is because your memory is too low:
    https://prnt.sc/12i8bee
    https://prnt.sc/12i8ffm
    You should raise it up to be higher.
    - I see another error when hovering on your product: https://prnt.sc/12i8grg It is because the old theme is not compatible with the latest version of Woo. So we will fix it directly for your site. Pls, provide me again your FTP account (we cannot log into this account anymore).

    Thank you!
  • Manager

    Posted by: yame, May 8, 2021 at 01:21 (9 days ago)

    It's done. My coder fixed the problem on your site.
    Pls check again then let me know.
  • Customer

    Posted by: TheBlackShadows, May 11, 2021 at 15:47 (5 days ago)

    Hi Yame

    Thank you for fixing the site. With your help and the hosting company, my customer is happy again.

    One last thing. Our Slider Revolution slide is not appearing on the home page. Do you have any ideas as to why it is not displaying? I have deactivated the banner on the home page for now.

    Thanks

    Nick
  • Manager

    Posted by: yame, May 12, 2021 at 03:25 (5 days ago)

    Hi, Nick

    My coder is checking for you. I will inform you when I get his feedback.
    Thank you!

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