• Customer

    Theme Options not changing settings for website

    Posted by: tech2321 Mar 31, 2021 at 20:33 (6 months ago)
    Hi there, Theme Options for Flexon theme is not changing anything except the logo. We have followed the steps "3. What should I do if all settings in Theme Options are not applied?" however this is not changing anything. Please can you assist?
    Thanks.

  • Customer

    Posted by: Maason, Apr 1, 2021 at 07:25 (6 months ago)

    Hi tech2321
    Could you please provide your site URL + WP-Admin + FTP ỏ Cpanel accounts via secret information area? I would like to check directly your site and help you
    Regards
  • Customer

    Posted by: tech2321, Apr 1, 2021 at 12:22 (6 months ago)

    Hi there, thank you we have sent you the required.
  • Manager

    Posted by: Maason, Apr 1, 2021 at 16:38 (6 months ago)

    Hi tech2321
    The cause maybe by your host's cache. Please enter the dashboard>>theme option>>backup/reset and click Delete Transients button before as this link image: https://prnt.sc/111oyh1
    Regards
  • Customer

    Posted by: tech2321, Apr 2, 2021 at 09:36 (6 months ago)

    Hi there thanks I have responded.
  • Manager

    Posted by: Maason, Apr 3, 2021 at 02:38 (6 months ago)

    Hi tech2321
    Thank for using my theme, please connect to me if you have any questions.
    Have a nice day
    Regards,
  • Customer

    Posted by: tech2321, Apr 3, 2021 at 14:54 (6 months ago)

    Hi there, we have done this however the button colours are not changing from orange and yellow to our chosen colours?
    Please can you also let us know how to change the logo size? We need to increase the logo size.
    We need the search bar to search for products, brands and categories. Currently the search bar is only searching for products, please let us know how we can change this?
    Thank you.
  • Manager

    Posted by: Maason, Apr 5, 2021 at 02:00 (6 months ago)

    Hi tech2321
    - About the Logo issue: You can edit by the CSS codes below at the Dashboard>>Ovic Panel>>Theme Option>>ACE Setting:
    .logo a{
    max-width:300 px;
    }
    - About the search for Brands and Categories: By the default of theme, it does not includes theme ( search for products only). In this case then you have to customize by yourself or connect to customize services, they will help you.
    Regards,
  • Customer

    Posted by: tech2321, Apr 9, 2021 at 13:17 (6 months ago)

    Hi there thanks but this has not worked. We have increased the size via instructions and increased width px but there are no changes for the website.
    Please assist?
    Thanks
  • Customer

    Posted by: tech2321, Apr 9, 2021 at 13:41 (6 months ago)

    Hi there, we are also struggling to edit the mega menu. When we try and edit the current mega menu (Mega Menu Shop 17), we are unable to load this with Elementor? This just shows the title but has nothing to edit?
    When we try to change the menu name eg "Shop Pages" to one of our own menus, this deletes the column in the mega menu?
    Thanks
  • Manager

    Posted by: Maason, Apr 10, 2021 at 01:55 (6 months ago)

    Hi tech2321
    - About the Logo issue then you can resize your logo again
    - About the Elementor loading issue, the cause maybe something's missing. Could you provide your FTP or Cpanel account again? Currently, it does not work and coder can not check and update. Please check and provide me asap.
    Have a nice weekend!

    Regards,
  • Customer

    Posted by: tech2321, Apr 10, 2021 at 07:12 (6 months ago)

    Hi there I have sent information.
  • Customer

    Posted by: tech2321, Apr 10, 2021 at 07:32 (6 months ago)

    Please see additional question.
  • Customer

    Posted by: tech2321, Apr 10, 2021 at 07:51 (6 months ago)

    Please see more questions.
  • Manager

    Posted by: Maason, Apr 12, 2021 at 01:54 (6 months ago)

    Hi tech2321
    I am sorry for delay because i do not work at the weekend. I sent your FTP account to coder, he's checking and update asap

    Have a nice day!

    Regards,
  • Manager

    Posted by: Maason, Apr 13, 2021 at 09:42 (6 months ago)

    Hi tech2321
    My coder's checked and said that the cause maybe by your host settings. Please contact to your host provider and turn off the zlib option, it maybe the cause. Please check and let me know your results.

    Regards,
  • Manager

    Posted by: Maason, Apr 15, 2021 at 02:22 (6 months ago)

    Hi tech2321
    How's your site? Does it work yet?

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