• Customer

    Showing mobile homepage on desktop

    Posted by: AtotheJZA70 Mar 29, 2021 at 00:43 (6 months ago)

    On browsing my website from multiple desktops or laptops, it's showing the mobile homepage instead of the desktop homepage. Please help. I've tried clearing cache, cookies and browsing history. This is browsing on Edge, Firefox, Safari and Chrome. So I feel it may be a coding issue.

    Thank you,

  • Customer

    Posted by: Maason, Mar 29, 2021 at 02:30 (6 months ago)

    Could you connect to me via skype: mod.kutethemes@gmail.com ? I would like to live chat and need more information from you.
    Waiting your connection...
  • Customer

    Posted by: AtotheJZA70, Mar 30, 2021 at 05:35 (6 months ago)

    The screenshots should be adequate enough. During a view from a desktop on any browser, I was getting the mobile version of the homepage instead of the desktop version, I have not modified anything to do with the header or any code related, and now, upon checking the desktop version, the header is completely messed up. See attached photo. The "Free Shipping" banner is displayed twice and the logo and links are not in the way they should be.

    I do not have time for skype. I do not have a camera on my computer.

    Please fix this.
  • Customer

    Posted by: AtotheJZA70, Mar 30, 2021 at 05:44 (6 months ago)

    Nevermind. I fixed the header issue. Now my page is still showing the mobile version on desktop for the homepage, as seen in the first post screenshots
  • Manager

    Posted by: Maason, Mar 30, 2021 at 07:27 (6 months ago)

    In this case then you enter the dashboard choose Ovic Panel>>Theme Option>> Mobile Layout and turn off the Enable version Mobile option as this link image: https://prnt.sc/10zpho3
    Please check again and let me know your resutls.
  • Customer

    Posted by: AtotheJZA70, Mar 31, 2021 at 07:06 (6 months ago)

    I want the mobile version when I or a customer is visiting from a mobile Device. Not disable it. I just want it to work properly.

    If you visit from a mobile device, you should get the mobile layout.

    If you visit from a desktop, you shod NOT get the mobile layout.
  • Manager

    Posted by: Maason, Apr 1, 2021 at 00:21 (6 months ago)

    I login your site on mobile but i have not find out issue. You told that it does not work properly on mobile then could you describe more details by screenshots? (which and where 's it?). I can not check and update when i am not clear/



Theme Installation: $49. Pay now


Use our expert service to turn your ideas into reality. Click here to provide your needed information.


Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible