• Customer

    star rating

    Posted by: roro111 Mar 21, 2021 at 05:13 (7 months ago)
    attached screenshot showing 2 sets of stars, one is the default theme which I don't know how it functions and I would like to have it removed because I am using Ryviu plugin which it was supposed to replace the default woocommerce stars position. I tried to disable it from within woocommerce but I don't think your theme stars are related to the woocommerce defaults stars. Can you please show me how to remove your stars?
    Thank you

  • Customer

    Posted by: yame, Mar 22, 2021 at 03:05 (7 months ago)

    Hi, @roro111

    I sent your issues to my coder. Let him check then I will inform you later
    Thank you!

    Regards,
    Yame
  • Manager

    Posted by: yame, Mar 22, 2021 at 08:04 (7 months ago)

    Pls provide the link of the page you see this issue then we will check again for you.
    Thanks!
  • Customer

    Posted by: roro111, Mar 22, 2021 at 14:57 (7 months ago)

    Info attached
  • Manager

    Posted by: yame, Mar 23, 2021 at 03:02 (7 months ago)

    Your registered domain is lingerie.derosabeauty.com and on this domain, I don't see the 2 styles of stars you said.
    What is this domain: https://shop.derosabeauty.com/shop/? We will just support only one for a client. And also, it cannot be logged in
    Pls provide the issue on your registered domain then my coder will check for you
  • Customer

    Posted by: roro111, Mar 23, 2021 at 05:43 (7 months ago)

    Can you tell me how to remove the rating stars from your theme please?

    Thanks
  • Manager

    Posted by: Maason, Mar 23, 2021 at 08:35 (7 months ago)

    Hi roro111
    In your case, you can hide by these css codes at the dashboard>>Ovic Panel>Theme Option>> General>>ACE Setting and input them
    .star-rating {
    display: none;
    }
    Please try and let me know your results
    Regards
  • Manager

    Posted by: Maason, Mar 23, 2021 at 08:36 (7 months ago)

    If it does not work, please provide exactly your url site + wpadmin + ftp account. We will check directly your site and guide you
    Currently, this url https://lingerie.derosabeauty.com/wp-admin, it does not work.
    Thanks
  • Customer

    Posted by: roro111, Mar 23, 2021 at 15:31 (7 months ago)

    Yes it works. Thank you
  • Manager

    Posted by: Maason, Mar 23, 2021 at 16:18 (7 months ago)

    Note: it will be lost when theme's updated in the next time. So you should backup them before
    Thanks
  • Customer

    Posted by: roro111, Mar 24, 2021 at 15:14 (7 months ago)

    The next time you update the theme you should have this fixed, because it is not functioning on your theme anyways.
  • Manager

    Posted by: Maason, Mar 24, 2021 at 15:44 (7 months ago)

    By the default of theme, it includes star-rating on products and we wont remove it.

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible