HomeSupport systemWordPressEliahstar rating
  • Customer

    star rating

    Posted by: roro111 Mar 21, 2021 at 05:13 (7 months ago)
    attached screenshot showing 2 sets of stars, one is the default theme which I don't know how it functions and I would like to have it removed because I am using Ryviu plugin which it was supposed to replace the default woocommerce stars position. I tried to disable it from within woocommerce but I don't think your theme stars are related to the woocommerce defaults stars. Can you please show me how to remove your stars?
    Thank you
    Screen-Shot-2021-03-20-at-11.06.21-PM-6056d5fde7e65.png
  • Customer

    Posted by: yame, Mar 22, 2021 at 03:05 (7 months ago)

    Hi, @roro111

    I sent your issues to my coder. Let him check then I will inform you later
    Thank you!

    Regards,
    Yame
  • Manager

    Posted by: yame, Mar 22, 2021 at 08:04 (7 months ago)

    Pls provide the link of the page you see this issue then we will check again for you.
    Thanks!
  • Customer

    Posted by: roro111, Mar 22, 2021 at 14:57 (7 months ago)

    Info attached
  • Manager

    Posted by: yame, Mar 23, 2021 at 03:02 (7 months ago)

    Your registered domain is lingerie.derosabeauty.com and on this domain, I don't see the 2 styles of stars you said.
    What is this domain: https://shop.derosabeauty.com/shop/? We will just support only one for a client. And also, it cannot be logged in
    Pls provide the issue on your registered domain then my coder will check for you
  • Customer

    Posted by: roro111, Mar 23, 2021 at 05:43 (7 months ago)

    Can you tell me how to remove the rating stars from your theme please?

    Thanks
  • Manager

    Posted by: Maason, Mar 23, 2021 at 08:35 (7 months ago)

    Hi roro111
    In your case, you can hide by these css codes at the dashboard>>Ovic Panel>Theme Option>> General>>ACE Setting and input them
    .star-rating {
    display: none;
    }
    Please try and let me know your results
    Regards
  • Manager

    Posted by: Maason, Mar 23, 2021 at 08:36 (7 months ago)

    If it does not work, please provide exactly your url site + wpadmin + ftp account. We will check directly your site and guide you
    Currently, this url https://lingerie.derosabeauty.com/wp-admin, it does not work.
    Thanks
  • Customer

    Posted by: roro111, Mar 23, 2021 at 15:31 (7 months ago)

    Yes it works. Thank you
  • Manager

    Posted by: Maason, Mar 23, 2021 at 16:18 (7 months ago)

    Note: it will be lost when theme's updated in the next time. So you should backup them before
    Thanks
  • Customer

    Posted by: roro111, Mar 24, 2021 at 15:14 (7 months ago)

    The next time you update the theme you should have this fixed, because it is not functioning on your theme anyways.
  • Manager

    Posted by: Maason, Mar 24, 2021 at 15:44 (7 months ago)

    By the default of theme, it includes star-rating on products and we wont remove it.

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