• Customer

    Posted by: yame, Mar 18, 2021 at 02:34 (7 months ago)

    Hi, @indbr

    - Sidebar: You are selecting the Left sidebar with the Sidebar Used For Shop is Product widget area. However, there are no widgets yet: https://prnt.sc/10onvwn That's why it shows nothing

    - The cart button: Sorry, I don't understand. Can you explain more about this? Then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: indbr, Mar 18, 2021 at 13:24 (7 months ago)

    The widgets are already in there for the shopping page, maybe its a version problem, if i may ask, can you please update the theme to the latest version, i don't wanna do any mistakes if possible?
  • Manager

    Posted by: yame, Mar 19, 2021 at 02:26 (7 months ago)

    It does not depend on which version of the theme you are using for your site. It is just the settings.
    You can select again the sidebar layout for the shop/category page to be: Shop widget area: https://prnt.sc/10pimgq and the sidebar will display on your shop page: https://prnt.sc/10pimqy
    However, you should use the latest version of the theme to get the latest features/functions we updated for the theme

    Pls check again then let me know
  • Customer

    Posted by: indbr, Mar 20, 2021 at 09:18 (7 months ago)

    I updated the the to latest but still shows me the error:
    Notice: Undefined property: Vc_Updater::$title in /home/u996812377/domains/tresjolieofficial.com/public_html/wp-content/plugins/js_composer/include/classes/updaters/class-vc-updating-manager.php on line 99
  • Manager

    Posted by: yame, Mar 22, 2021 at 01:34 (6 months ago)

    Pls help me to take the screenshot of the place where you see the error then I will check again for you.
    Thanks!
  • Customer

    Posted by: indbr, Mar 23, 2021 at 11:04 (6 months ago)

    The homepage directly, you will see that is broken after updating the theme, nothing displays however on backend everything is normal
  • Customer

    Posted by: indbr, Mar 24, 2021 at 01:44 (6 months ago)

    Attached you will find the screenshot of the issue.
  • Manager

    Posted by: yame, Mar 24, 2021 at 03:07 (6 months ago)

    I am on your site.
    Back-end: I don't see the error as in your screenshot: https://prnt.sc/10txl47
    Front-end: Homepage is still working well: https://prnt.sc/10txlea

    Pls check again then let me know
  • Customer

    Posted by: indbr, Mar 25, 2021 at 16:31 (6 months ago)

    try to go at the core update:
    /wp-admin/update-core.php
    here it shows.

    Also on the screenshots uploaded in the shop page it still shows the items out of stock unlike the product page.

    Thanx for your troubles.
  • Manager

    Posted by: yame, Mar 26, 2021 at 04:12 (6 months ago)

    I sent your accounts to my coder. And he will help you to check the error.
    For the out of stock in shop page and product page, I am checking this product: https://tresjolieofficial.com/product/leggings-set-for-baby-girl-3/
    And I see it is not different on these pages:
    https://prnt.sc/10vonbc
    https://prnt.sc/10vonkp

    Pls check again
  • Manager

    Posted by: yame, Mar 26, 2021 at 08:10 (6 months ago)

    DONE for the problem of core update.
    Pls check again then let me know
  • Customer

    Posted by: indbr, Apr 1, 2021 at 08:16 (6 months ago)

    This issue still persists, the shop page doesn't update stock.
  • Manager

    Posted by: yame, Apr 1, 2021 at 08:39 (6 months ago)

    Sometimes I check your site, I see this error: https://prnt.sc/111co1w
    You should contact the hosting manager to ask for this.
    Also, I don't see the difference when I test the product you provide above:
    https://prnt.sc/111crkm
    https://prnt.sc/111crrn

    The attribute still shows properly. Pls check again
  • Customer

    Posted by: indbr, Apr 6, 2021 at 08:30 (6 months ago)

    The issue persists on mobile, and sometimes you have to click back multiple times to go to previous page.
  • Manager

    Posted by: yame, Apr 7, 2021 at 04:11 (6 months ago)

    I really don't understand what you mean. I also click Back - next multiple times and I don't see the different result.
    I also cleared the cache of my browser and checked on the other devices. It is really hard to see the different result
  • Customer

    Posted by: indbr, Apr 7, 2021 at 13:25 (6 months ago)

    For example the chiffon pleated playsuit has the 4y and 8y out of stock however on shop page it doesn't display as such with the cross where out of stock, on product page it displays correctly.
  • Manager

    Posted by: yame, Apr 8, 2021 at 02:19 (6 months ago)

    So what is the difference?
    The attribute with 4y and 8y displays correctly here:
    https://prnt.sc/116xtpu
    https://prnt.sc/116xtvw

    The out-of-stock attributes display with the cross already. So what do you mean?
  • Customer

    Posted by: indbr, Apr 8, 2021 at 09:32 (6 months ago)

    From mobile phones it doesn't, tried it with a couple of phones with different net connections? Tried it on incognito as well.
  • Manager

    Posted by: yame, Apr 9, 2021 at 09:03 (6 months ago)

    https://drive.google.com/file/d/1sk6uSnoFHv5gmDrcBi-tos2CdWh9ootF/view?usp=sharing
    This is the video I take when I test your site. I also cleared the cache.
    On the other mobile devices, I also get the same result.
    IOS:
    https://prnt.sc/11822t3
    https://prnt.sc/11823y3
  • Customer

    Posted by: indbr, May 17, 2021 at 09:41 (5 months ago)

    I transfered to Cloud Servers ,6 times more RAM and processing speed and i still have the issue that i can't click back when on product or shop page.
  • Manager

    Posted by: yame, May 18, 2021 at 10:19 (5 months ago)

    Here I test your site. I still don't see the problem :(
    https://prnt.sc/132nuqh
    https://prnt.sc/132nw17
  • Customer

    Posted by: indbr, May 20, 2021 at 10:12 (5 months ago)

    I uploaded 2 recordings to display the error.

    https://i.imgur.com/bD21PLq.mp4
    https://i.imgur.com/zY59o9C.mp4
  • Manager

    Posted by: yame, May 21, 2021 at 10:06 (4 months ago)

    Once again, I don't see the same issue with yours: https://drive.google.com/file/d/1-3GpqtnABiWDKLxIjfYeZoCFhD7_ADwF/view?usp=sharing

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