I am having some problem customizing theme and want to connect another account for theme customization

Hi,
I think you didn't get my point. He has long conversation with you and you made a statement like this. This is rally an odd system. I haven't thought before. You told in your statement to authorize with him to get support. Suppose, I have hired someone to work for my site and I bought a theme from you so, should I give my credentials to him? Support can get anyone by proving the license code. It's only one license and without license, I am not accessible as well as there is no gpl system in your theme also.
so, what's the problem to give support other person as he is proving that he has the authorization with this site?
Regards,

Hi,

Because I don't manage the conversation on Envato so I did not get what you mean.
However, the Admin also explained quite clearly. Now I can get your username: eye71online with your purchase code of this theme - Armania. So you can submit a ticket on the support forum then I will check for the registered domain if it has any problems with the theme.

About your friend who has this username: raihansdev, I cannot check and find out his account or purchase code also.
If you authorize your website for him to manage (of course, your website is using our theme already) and when he sees any problem that needs to be supported, then he has to use your username (eye71online) to submit the tickets on the support forum then we will check. We do not refuse anyone who needs support. However, we need to support the ones who really purchase our themes.

In your case, you are the person who purchased our theme and your friend is the one who manages your site.
So, in order to get support, please use your username (eye71online) to submit the tickets here (because your friend does not have the purchase code of this theme) then explain your issues + provide your admin account, we will help you to check.

Thanks for your understanding!

Hello,
I am a bit confused about using username. Is it okay to use only username (eye71online) during submitting support ticket with his envato account? As you have authorize the envato account. If so I am okay with that. But I have seen many themes work different way and their approach is from client site and flexibility. If I have the theme license code I can contact support with my username although I didn't buy the theme from my account. It's really user friendly and flexible way for a customizer/developer. This is first time the system is different I got.
Anyway, Please clarify me about username with his envato account. He will knock you and I need it urgent. I am getting bored.
Thanks