Kutethemes

Customer

Shop banner issue

Posted by: bouker2 Mar 14, 2021 at 22:00 (4 year ago)

Hello,

After upgrading to the latest theme version, the banner showing in the products' pages stopped working.
For example, I imported products using a csv file. The products have the banner called "Market Banner" in the custom content section (image attached) but the banner doesn't show. To make it work, I have to remove it manually, re-add it manually and then save for it to show. But I can't do that for each product.
What is the cause of that ?

Thanks

banner-604e8765d72bf.png

Customer

Posted by: yame, Mar 16, 2021 at 09:14 (4 year ago)

Hi, @bouker2

I sent your issue to my coder. Let him check then I will inform you later
Thanks for your patience!

Regards,
Yame
Customer

Posted by: bouker2, Mar 16, 2021 at 22:33 (4 year ago)

Thanks, I will wait.
i would like to also remove the links below the banners. I managed to remove them but after the update many things broke and can't change them anymore.
Example attached.

link-605132475865f.png
Manager

Posted by: yame, Mar 18, 2021 at 02:21 (4 year ago)

- Shop banner: My coder would like to give you the explanation:
It is because you imported again the database so the ID of the banner was changed. So you have to select again the banner that you want to show on each of the products.
NOTE: update theme will not relate to the database. So you don't need to re-import or export the database again.

- Remove the breadcrumb: because it is the default part. If we remove it for you, and then when you update the theme in the future, this will come back.
It will belong to the customized job. Hope you understand!

Regards,
Yame
Customer

Posted by: bouker2, Mar 22, 2021 at 15:59 (4 year ago)

I didn't update the database, unless woocommerce did something to the database.
So now I have to do it manually ?
And if I import new products with a CSV file, will I face the same problem ?
Manager

Posted by: yame, Mar 25, 2021 at 09:39 (4 year ago)

Please provide me your FTP account. My coder would like to check something
Customer

Posted by: bouker2, Mar 26, 2021 at 13:14 (4 year ago)

Here you go:
Manager

Posted by: yame, Mar 29, 2021 at 10:27 (4 year ago)

I already sent your account to my coder. Please be patient. I will inform you again when I get his feedback.
Thank you!
Manager

Posted by: yame, Mar 31, 2021 at 08:00 (4 year ago)

He's fixed this problem for you.
Pls check again then let me know

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