• Customer

    Not compatible with elementor

    Posted by: beedle_es Mar 11, 2021 at 15:41 (a month ago)
    When I try to edit any of the pages with elementor, it just shows the raw code and is impossible to work with the page editor. It can obviously be opened with elementor but is not possible to edit it using this page editor.

  • Customer

    Posted by: yame, Mar 12, 2021 at 01:41 (30 days ago)

    Hi, @beedle_es

    When I access your site: https://beedle.es/wp-admin, it always redirects to another website: https://prnt.sc/10j9xf6 so I don't know how to access your site.
    Please check and guide me.

    Also, I see your screenshots. It is because the content of your site still belongs to the VC template while you are using the Elementor template of this theme. So your content must be in the Elementor template. You can re-build your page to get the result

    Regards,
    Yame
  • Customer

    Posted by: beedle_es, Mar 12, 2021 at 08:21 (30 days ago)

    Hi, if I rebuild the page, then the templates are not useful right? Is there any possibility to edit the templates from the theme using elementor? I know I can still edit the page using elementor on top of what there already is, but it can't be edited nor used. You can log into our wordpress editor now, I fixed the problem where it redirects you to another page.
  • Manager

    Posted by: yame, Mar 12, 2021 at 09:55 (30 days ago)

    Still there: https://prnt.sc/10jlbtr
    I still cannot access your site. Pls check
  • Customer

    Posted by: beedle_es, Mar 12, 2021 at 12:44 (30 days ago)

    Please could you still let me know if any of the template pages that I pay for can be used in Elementor? As I told you, when I try to open them it seems like none of them are compatible to EDIT or do anything in this program.
  • Customer

    Posted by: beedle_es, Mar 12, 2021 at 14:21 (30 days ago)

    I just fixed the problem and now should be able to access the site
  • Customer

    Posted by: beedle_es, Mar 12, 2021 at 17:19 (30 days ago)

    Hi, I would like to insist on getting support for this matter as I am trying to receive a refund. Could you please let me know if my problem can be fixed or not?

    Thank you
  • Manager

    Posted by: yame, Mar 13, 2021 at 03:31 (29 days ago)

    Now I can access your site.

    You are using the lower version of the theme (1.x).
    And with this version, we do not build the theme with the Elementor template.
    It seems that you installed the plugin Elementor then tried to build your pages by this template. That's why I said your content has still belonged to the VC template.

    So do you want to update to the new version of this theme? Then you can use the Elementor template to build your pages

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