HomeSupport systemPrestashopSuperShopPreLoader keeps going strong forever.
  • Customer

    PreLoader keeps going strong forever.

    Posted by: NatMes Mar 10, 2021 at 20:16 (4 year ago)
    Hello,

    We use hitfoni.com as a maindomain, but I wanted to setup and try another theme of the package you have just to see how it works and might switch to this theme in our main domain. But I just got only one problem. Preloader keeps turning around forever. Can you check and see why it does that? Providing the secret information.

    Many thanks,
  • Customer

    Posted by: yame, Mar 11, 2021 at 08:13 (4 year ago)

    Hi, @NatMes

    Could you take a screenshot of your issue?
    I access your site and I do not see any loading.

    Regards,
    Yame
  • Customer

    Posted by: NatMes, Mar 15, 2021 at 07:02 (4 year ago)

    Here is a video attached that shows my problem. This happens if I clean the caches or not, it is always a problem. Tested it on multiple devices with many browsers.

    For some reason I can't upload video with zip file, your website provides "Upload file error." So I uploaded it to the ftp server, here it is: https://www.morponi.com/preloaderproblem.zip
  • Manager

    Posted by: yame, Mar 16, 2021 at 02:20 (4 year ago)

    This is my video when I test your site. I don't see the load quite long as yours: https://drive.google.com/file/d/1kmQs9Zea81FuouKeSyhtdULE1BSRxvXJ/view?usp=sharing
  • Customer

    Posted by: NatMes, Mar 16, 2021 at 08:25 (4 year ago)

    This happens when you forth and back between homepage, register and customer login pages.

    We have tested this with multiple devices with multiple connections. 70% of people who visits the website has this problem.
  • Manager

    Posted by: yame, Mar 17, 2021 at 08:08 (4 year ago)

    https://drive.google.com/file/d/1KLMuhIluSqTa-QrjrMRXjqAv66jsQ3Ku/view?usp=sharing
    I test your site quite carefully and I still do not get the problem.
    You can take another video to show me from the beginning you access your site to the moment you see the problem, then I will test again as your steps
  • Customer

    Posted by: NatMes, Mar 19, 2021 at 13:18 (4 year ago)

    I have added a secret information with a link that contains a long video that shows the problem with multiple browsers & multiple internet connections with different vpns.
  • Manager

    Posted by: yame, Mar 22, 2021 at 01:30 (4 year ago)

    Excuse me, I don't see anything except the video you showed the screen support forum.
    Could you pls check again?
  • Customer

    Posted by: NatMes, Mar 22, 2021 at 07:39 (4 year ago)

    Here you go: http://morponi.com/kthemespreloaderproblem.zip

    This is different video, longer. It is a video that shows I tried it with multiple browser and connections. Same link as the one in the secret informations..

    What is the issue? Can't you see that it just won't load on video?
  • Manager

    Posted by: yame, Mar 23, 2021 at 02:23 (4 year ago)

    I really don't understand what you wanna say. I see your video but I see nothing except this screen: https://prnt.sc/10t0qlb
    So I don't know the problem you want to mention is your website or the support forum. Pls let me know exactly
    Thanks!
  • Customer

    Posted by: NatMes, Apr 5, 2021 at 11:14 (4 year ago)

    Hello,

    Sorry for the wrong file, I have recorded a new video and added the link on secret information.

    Thanks,
  • Manager

    Posted by: yame, Apr 7, 2021 at 08:13 (4 year ago)

    Today, I also see this problem. Don't know why.
    I also sent your accounts to my coder and let him check. I will inform you later.
  • Manager

    Posted by: yame, Apr 7, 2021 at 10:18 (4 year ago)

    My coder has fixed this issue for you.
    Pls check again then let me know

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