• Customer

    2 Issues in Moozo Theme

    Posted by: Kentril Mar 3, 2021 at 07:47 (a month ago)
    1) I'm having trouble with adding to cart with combine of Rent and Buy plugin. The seller of the plugin told me, it's probably the theme issue. Could you just look at it? See Video:
    https://ucnmuni-my.sharepoint.com/:v:/g/personal/44172_muni_cz/EaCUqJpMfwRLq64aZ8iKOAABoUeqJDsRKJEl4BxxchoVxA?e=JFOJFJ

    2) Cross link products. Only returns "TRUE" not any other products. See Video:
    https://ucnmuni-my.sharepoint.com/:v:/g/personal/44172_muni_cz/Ecr_KAavyFVBkqzVjipAuzwBRi3dHr29Wo_GjFGx3cSCTA?e=ibd8Hu

    Thank you

  • Customer

    Posted by: Kentril, Mar 3, 2021 at 13:14 (a month ago)

    The issue came from Ovic Addon Toolkit. After click book now for a rental product, the rental product is successfully added to the cart, but that plugin blocks the redirect.

    Check this video for,

    https://www.loom.com/share/33e44f21d45f4c749bdbdb9fd848ddd7
  • Customer

    Posted by: yame, Mar 4, 2021 at 02:11 (a month ago)

    Hi, @Kentril

    1. I see that you are using the lower version of the theme. On the demo site, we do not get the same.
    So please try to update your theme to the latest version. If the problem still persists, please let me know. My coder will check

    2. This is a problem of Woo. We also get this and we have to wait for the new update version of Woo if they can solve it.

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: Kentril, Mar 4, 2021 at 06:11 (a month ago)

    Hi, thanks for the answers.
    1. I updated to the newest version, but it didn't helped. I had to disable Ovic Addon Toolkit.
    2. Ok, let's wait.

    Regards.

    Jiri
  • Manager

    Posted by: yame, Mar 5, 2021 at 08:14 (a month ago)

    I already sent your accounts to my coder. He is checking and I will inform you when I get his answer
    Thanks for your patience!
  • Manager

    Posted by: yame, Mar 5, 2021 at 08:34 (a month ago)

    1. It is because you use another plugin. And ajax add to cart of the theme is not compatible with this plugin.
    So you have to check again all the third-party plugins you added more to deactivate it or turn off the Ajax add to cart: https://prnt.sc/10djc1z
    Then your site will work.

    Pls check then let me know

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