• Customer

    Need details to install Demo 19

    Posted by: valmalio Feb 24, 2021 at 15:54 (a month ago)
    Hi, I am trying to install Demo 19 but I cannot find how.

    I also checked your documentation and it doesn't mention how to do that and on top of that it is poor and confusing.

    Asked the same question on themeforest and you requested to open a ticket here.

    As I mentioned over there, I requested detailed steps as I am not willing to provide admin credentials.

    Thanks

  • Customer

    Posted by: yame, Feb 25, 2021 at 04:26 (a month ago)

    Hi, @valmalio

    When you use Homepage 19, it means that you are using this demo: https://new-kuteshop.kute-themes.net/ which uses the Elementor template to build the theme.
    So please refer to this document: https://new-kuteshop.kute-themes.net/documentation/docs/theme-installation/3-import-demo-data/
    Select the homepage you want to install then click the Install button. It will work.

    In case it does not work, we need to check your site because we have only one way to import the theme. So please provide me your admin + FTP, we will help you to check

    Regards,
    Yame
  • Customer

    Posted by: valmalio, Feb 25, 2021 at 08:36 (a month ago)

    OK, that worked, the problem was that I used version 3 that don't support Elementor.

    In your documentation it is not mentioned that difference between versions, and now that I understand I have some critical questions.

    I see that for demo 19 I need to install version 1, but the latest version is 3. Will this have any implications with support? Till when version 1 is going to be supported? Are you going to update the Elementor version to version 3 soon?

    Also, I couldn't find where I put my purchase code after I downgraded to version 1.
  • Manager

    Posted by: yame, Feb 26, 2021 at 07:59 (a month ago)

    Excuse me, I don't understand what version 1 and 3 as you said.
    So could you please provide me your admin + FTP account? I would like to check your site. And if you still do not have your own data, content (products, images, posts,...), my coder will check and help you to re-install the theme with the version of the Elementor template - home 19

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