• Customer

    Refund needed asap

    Posted by: marcoregroup Feb 24, 2021 at 08:24 (a month ago)
    My employee meant to purchase a different theme. Please let me know when I can exact a refund.

    5fb31cee-39f9-4122-8100-482b9e1ff282 - 24 Feb 2021

  • Customer

    Posted by: yame, Feb 24, 2021 at 08:32 (a month ago)

    Hi, @marcoregroup

    I am sorry to hear about this.
    Could you please let me know the reason why you want to refund? If the theme has any problems, please let me know then I will check and update if it belongs to the theme
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: marcoregroup, Feb 24, 2021 at 17:11 (a month ago)

    Well the theme doesn't have anywhere near the capabilities that I need it to have. The theme that my staff was supposed to buy was Buddyboss. So unless you have completely built out a community paired with a React frontend. I'm sorry but this will not work. I was told this theme was in the shopping cart by accident and they thought this was the theme we requested them to purchase.
  • Manager

    Posted by: yame, Feb 25, 2021 at 07:40 (a month ago)

    So please help me to submit a new ticket on Envato and write the clear reason. They will check for you.
    Thank you!

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