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  • Customer

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Posted by: eyad88 Feb 23, 2021 at 17:54 (3 year ago)
    Hi,
    when I tried to install demo data this message show in control panel "There has been a critical error on this website. Please check your site admin email inbox for instructions." is there any way to solve this issue without losing my data ? I don't have backup
  • Customer

    Posted by: yame, Feb 24, 2021 at 02:30 (3 year ago)

    Hi, @eyad88

    I sent your issue to my coder. He will help you to check
    I will inform you again when I get his answer. Thanks!

    Regards,
    Yame
  • Manager

    Posted by: yame, Feb 24, 2021 at 02:57 (3 year ago)

    It is because of this plugin you installed: electro-extensions => https://prnt.sc/1059ncc
    Now, it's done. My coder has fixed for you: https://prnt.sc/1059o81
    Pls check your site then let me know
  • Customer

    Posted by: eyad88, Feb 24, 2021 at 11:20 (3 year ago)

    hello,
    thanks for solving the problem, now all previous woocomerce product deleted and there is missing in demo data when I tried to install it
    can you help me on that please ?
  • Manager

    Posted by: yame, Feb 25, 2021 at 03:02 (3 year ago)

    Could you take the screenshot? I still don't understand
  • Customer

    Posted by: eyad88, Feb 27, 2021 at 11:45 (3 year ago)

    screenshot attached
    Untitled-603a30dc76656.png
  • Manager

    Posted by: yame, Mar 1, 2021 at 07:38 (3 year ago)

    I guess that you still do not import successfully the theme content.
    I would like to help you to re-install the theme with the homepage you want.
    Do you need to backup anything? Because I will reset your whole site and install it again from scratch.
    Pls check again then let me know the homepage you want to import
  • Customer

    Posted by: eyad88, Mar 1, 2021 at 07:45 (3 year ago)

    I will need WPML plugins only, remaining you can delete.

    regards.
  • Manager

    Posted by: yame, Mar 3, 2021 at 09:56 (3 year ago)

    I got it. I am trying. I will inform you when I've done.
    Also, the plugin WPML is yours so you should keep it for yourself. When the site is completed, you can upload it later

    Thanks for your patience!
  • Customer

    Posted by: eyad88, Mar 4, 2021 at 17:33 (3 year ago)

    my issue since more than a week and still not solved !! I will delete this theme and try another theme. please don't do anything in my website
  • Manager

    Posted by: yame, Mar 5, 2021 at 02:41 (3 year ago)

    Your site is very hard to import the demo content. We did it several times but the content was not imported fully.
    He tried hard and now it's done.
    Now you have the full layout, full homepages, and content of the demo.
    Pls check then let me know

    Thank you!

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