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  • Customer

    PLEASE CANCLE MY PAYMENT! THIS HAS MANY FAULTS AND NO SUPPORT

    Posted by: Razzbap Feb 18, 2021 at 18:52 (4 year ago)
    PLEASE CANCLE MY PAYMENT! THIS HAS MANY FAULTS AND NO SUPPORT
  • Customer

    Posted by: yame, Feb 20, 2021 at 10:20 (4 year ago)

    Oh. It seems that you submitted this ticket before we had the conversation in the previous ticket.

    Pls check your site. It's done
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: Razzbap, Feb 23, 2021 at 15:52 (4 year ago)

    Please, i would like to cancel this purchase- This theme is to faulty/and complicated to navigate in :( im very sorry, i have tried.

    Please cancle and give money back :)
  • Manager

    Posted by: yame, Feb 24, 2021 at 01:08 (4 year ago)

    Excuse me. The last time, I installed the theme for your site, I see it still works.
    Could you please let me know the problem you got? I will check for you. The theme is quite easy to use
  • Customer

    Posted by: Razzbap, Feb 25, 2021 at 07:34 (4 year ago)

    Please, i just really would like a refund, i really don't like this theme, as you can see now, i made a simple setting in the control panel, and my site is now blank.

    I really would like a refund.

    Thanks
  • Manager

    Posted by: yame, Feb 27, 2021 at 09:54 (4 year ago)

    We are sure that we can help you to solve all these problems. It does not the bug of the theme.
    As I guided you that you should turn of the Develop mode in Theme Options (in your last ticket) so all settings in Theme Options will be applied for your site.
    You did not let me check and did not inform me of the problems you have.
    So if you still want to refund, you can submit a new ticket on Envato and explain clearly the reasons. They will check for you

    Thank you!
  • Customer

    Posted by: Razzbap, Mar 1, 2021 at 10:01 (4 year ago)

    Hello :) i did send a request for a refund, but now i found a guy who will set up all site- So i don't want a refund :)

    Thanks
  • Manager

    Posted by: yame, Mar 2, 2021 at 02:45 (4 year ago)

    Okay. So I will close this ticket.
    If you need any help, please submit a new one, provide me your admin account and take the screenshots, I will check for you

    Regards,
    Yame

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