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  • Customer

    Broken image

    Posted by: Printerbox Feb 16, 2021 at 17:48 (4 year ago)
    Hello i just make new clean installation and importet the product from my other page and now the shop is very slow and i can not see half of images of products in the shop, can u tell me the...
  • Customer

    Posted by: yame, Feb 17, 2021 at 02:47 (4 year ago)

    Hi, @Printerbox

    Excuse me, I don't get what you mean. Do you mean that you cannot install successfully the theme?
    Please provide me your admin + FTP account and take the screenshot of your issue then I will check faster for you

    Regards,
    Yame
  • Customer

    Posted by: Printerbox, Feb 17, 2021 at 12:27 (4 year ago)

    The problem is that the products that are shown in the shop and on the front, do not show the thumbnail image for the clothes, when I enter the product the image is there, I do not know exactly why that problem occurs.

    I also feel that the shop page is mega slow, when you press load more clothes for example or just load the page then it takes really long.
    as well
    Skærmbillede-(27)-602d0b9bba48c.png
  • Manager

    Posted by: yame, Feb 18, 2021 at 10:33 (4 year ago)

    Do you have the FTP account?
    I will send your accounts to my coder and he will help you to check
  • Customer

    Posted by: Printerbox, Feb 18, 2021 at 18:41 (4 year ago)

    Thank you
  • Manager

    Posted by: yame, Feb 19, 2021 at 08:48 (4 year ago)

    Thanks! I sent your account to my coder and he will check for you.
    I will inform you when I get his answer
  • Manager

    Posted by: yame, Feb 19, 2021 at 09:52 (4 year ago)

    It is because of this plugin: https://prnt.sc/100oggu
    You might make the wrong when configuring in anywhere. This is the third-party plugin you added more so you have to check it by yourself.

    Regards,
  • Customer

    Posted by: Printerbox, Feb 19, 2021 at 14:39 (4 year ago)

    Well i dont understand that because the problem was there before i installed that plugin, and the reason to install that was hoping maybe it can help, so i really dont think thats the problem
  • Manager

    Posted by: yame, Feb 20, 2021 at 01:17 (4 year ago)

    I also asked the coder to check again. Because I see that you might remove that plugin and the problem still persists.
    I will inform you again when I get his answer. Thank you!
  • Customer

    Posted by: Printerbox, Feb 20, 2021 at 13:32 (4 year ago)

    Hello the problem with the images are fixed thats great thank you but now there is some error showing in the top
    2-60310f58384de.jpg
  • Manager

    Posted by: yame, Feb 22, 2021 at 08:35 (4 year ago)

    Yes, the problem is that your site has an error in the image path. My coder had to re-gen for you: https://prnt.sc/103huk8 and it works.

    About the error, you just can use the lower version of PHP (7.3) is fine: https://prnt.sc/103iyno
    Pls check then let me know

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