• Customer

    Image size

    Posted by: decimoarte Feb 9, 2021 at 09:49 (2 months ago)
    Hi there
    I have a problem with the product images, I have changed the sizes within prestashop but it gives me a very large white frame and it does not appear correctly
    Could you tell me the reason and how to make the image occupy all the space that corresponds to it?
    Thank you very much

  • Customer

    Posted by: yame, Feb 13, 2021 at 14:48 (2 months ago)

    Hi, @decimoarte

    Could you please provide me again your admin + FTP account?
    My coder will access your site then help you to check

    Regards,
    Yame
  • Customer

    Posted by: decimoarte, Mar 1, 2021 at 17:03 (a month ago)

    The information
  • Manager

    Posted by: yame, Mar 2, 2021 at 03:38 (a month ago)

    I see the FTP account but it does not work: https://prnt.sc/10ayv5h
    Pls check again and provide me your admin account also. Thanks!
  • Customer

    Posted by: decimoarte, Mar 3, 2021 at 12:48 (a month ago)

    hi
    The credentilas are correct
  • Manager

    Posted by: yame, Mar 4, 2021 at 02:20 (a month ago)

    Still there: https://prnt.sc/10cjx1b
    I still cannot access it.
    And provide me your admin account also
  • Customer

    Posted by: decimoarte, Mar 16, 2021 at 07:38 (a month ago)

    Hi
    I change de acces
  • Manager

    Posted by: yame, Mar 16, 2021 at 09:20 (a month ago)

    Yes, I see the FTP account is working now.
    But the URL of your site is not working: https://prnt.sc/10n2z4m
    Could you please check again?
  • Customer

    Posted by: decimoarte, Mar 23, 2021 at 09:21 (27 days ago)

    opps
    Sorry
  • Manager

    Posted by: yame, Mar 24, 2021 at 02:39 (27 days ago)

    Now I see the image is bigger: https://prnt.sc/10tvw8q
    However, I think that the main content of your product is too small. You should cut again the image before uploading it to your site.
    So the white background will be less than. So the main content of your image will be larger

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