• Customer

    Posted by: yame, Feb 8, 2021 at 09:24 (2 months ago)

    Hi, @olu64

    When I check your site, I get this error: https://prnt.sc/yov4ud
    It is from your hosting. So please ask again your hosting manager to check this. Then let me know, I will check again your site

    Regards,
    Yame
  • Customer

    Posted by: olu64, Feb 8, 2021 at 11:15 (2 months ago)

    Hi, i have just gone to the site and page and iif ok. Please try and access it now
  • Manager

    Posted by: yame, Feb 9, 2021 at 06:51 (2 months ago)

    I sent your admin account to my coder. He needs your FTP/cPanel account also.
    Pls provide this account then he will help you to check
  • Manager

    Posted by: yame, Feb 9, 2021 at 08:09 (2 months ago)

    It still cannot open your site: https://prnt.sc/ytc84o
    Maybe your server is over ram or overloaded. You must contact the hosting server to get help. We cannot check anything
  • Customer

    Posted by: olu64, Feb 9, 2021 at 15:14 (2 months ago)

    Please try again. Access details are in secret information
  • Manager

    Posted by: yame, Feb 13, 2021 at 14:59 (2 months ago)

    The problem is not from your account.
    I said that you should ask again your hosting manager because your server is over ram or overloaded. It belongs to your hosting, not the theme.
    They will help you to check again the memory then open wide if the memory is not full enough.
  • Customer

    Posted by: olu64, Feb 13, 2021 at 15:52 (2 months ago)

    I have checked with the server and the memory is fine. I have even installed on a new vps and the same problem is occuring!
  • Manager

    Posted by: yame, Feb 14, 2021 at 15:02 (2 months ago)

    Do you have the cPanel account? My coder would like to take a look something

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