HomeSupport systemWordPressEcotechNew Categories and products not applied
  • Customer

    New Categories and products not applied

    Posted by: mangadroid Feb 5, 2021 at 20:25 (3 year ago)
    Hi
    when i add new categories or products not applied in home page
  • Customer

    Posted by: yame, Feb 6, 2021 at 09:46 (3 year ago)

    Hi, @mangadroid

    Excuse me, I am a bit confused about your question. So could you please take the screenshot to describe this?
    Then I will check again for you

    Regards,
    Yame
  • Customer

    Posted by: mangadroid, Feb 8, 2021 at 11:04 (3 year ago)

    when I add new category or new products not appear in home page
    category not appear in department or category list
    and products not appear in new arrival products
    111-60211abfa0946.PNG
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  • Customer

    Posted by: mangadroid, Feb 9, 2021 at 09:09 (3 year ago)

    Any Answer ?
  • Customer

    Posted by: mangadroid, Feb 10, 2021 at 12:27 (3 year ago)

    when I add new category or new products not appear in home page
    category not appear in department or category list
    and products not appear in new arrival products
    111-6023d14baa889.PNG
    222-6023d14bab65d.PNG
    333-6023d14babf3d.PNG
    444-6023d14bac42a.PNG
  • Manager

    Posted by: yame, Feb 13, 2021 at 14:26 (3 year ago)

    Hi,

    When I test your site, I see that the categories and products are showing on your site:
    Even when I change to the Product category then the products change: https://prnt.sc/zd4eie
    So please check again your site then let me know
  • Customer

    Posted by: mangadroid, Feb 14, 2021 at 19:13 (3 year ago)

    Well. 1- width in mobile version not responsive
    2- In menu section I cant find (product category menu)
    111-60297659a0544.PNG
    222-60297659a09c9.PNG
  • Manager

    Posted by: yame, Feb 15, 2021 at 16:12 (3 year ago)

    1. When I test your site, I also see this error: https://prnt.sc/zmdupa It belongs to your hosting. So please ask your hosting manager to take a look. I will check again when your site works.
    2. You have to click here to get it: https://prnt.sc/zmctnj
  • Customer

    Posted by: mangadroid, Feb 15, 2021 at 21:13 (3 year ago)

    Now Website work
    - 1- width in mobile version not responsive
  • Manager

    Posted by: yame, Feb 16, 2021 at 11:25 (3 year ago)

    DONE: https://prnt.sc/zq09l3 It is the same as the demo site for now
    Pls check again then let me know
  • Customer

    Posted by: mangadroid, Feb 18, 2021 at 14:12 (3 year ago)

    Hi,
    1- when I hover with mouth in buttons it disappear, why?
    2- when user Join Our Newsletter where i found his E-mail , how can i send messages later?
    3- in contact us page when user send message where can i found it?
    123-602e75eb6c9df.PNG
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    Capture-602e75eb6cd93.PNG
  • Manager

    Posted by: yame, Feb 19, 2021 at 09:27 (3 year ago)

    1. I don't understand this point. Could you take another screenshot about this and explain it clearly?
    2,3: My coder is checking and I will inform you later. Thank you!
  • Customer

    Posted by: mangadroid, Feb 19, 2021 at 17:51 (3 year ago)

    1- when i but mouse over the button it hidden
    this error show in all pages adjust home page , i think the problem in Theme options.
    Untitled-1-602ffa94a7a72.png
  • Manager

    Posted by: yame, Feb 22, 2021 at 07:19 (3 year ago)

    Hi,

    I found this ticket was closed by you.
    Did you manage all problems?

    I still would like to give you the feedback from my coder:

    2. You can check Mailchimp here: https://mailchimp.com/
    3. You can check all emails by the email you settings in that Contact Form: https://mailchimp.com/
    The default is: site_admin_email https://prnt.sc/103gyng

    You can close this ticket again when all your issues were solved.
    Thank you!
  • Customer

    Posted by: mangadroid, Mar 5, 2021 at 23:25 (3 year ago)

    Hi,
    Submenu do not matched with menu , it show in the top of page
    menu-6042bde53b7d8.PNG
  • Customer

    Posted by: yame, Mar 6, 2021 at 02:14 (3 year ago)

    My coder has updated this bug on the new version but we will release it to Themeforest later.
    Your domain use .com so we cannot update your site. So please download the new version of the theme in the Secret information box then update for your site to solve this bug.

    Remember to take the backup before updating if you have any changes or customization on the Main theme
  • Customer

    Posted by: mangadroid, Mar 6, 2021 at 11:30 (3 year ago)

    How can I get the update؟
    And how to update the theme without losing the previous settings on my site?
  • Manager

    Posted by: yame, Mar 8, 2021 at 01:36 (3 year ago)

    In order to update the theme, please activate the default theme of WP > Delete the old theme version of Ecotech > Upload and activate the new version then you will get the latest version on your site

    If you have the changes/customization on the Main theme, you should take the backup before you update the theme. Or you can move all your changes to the Child theme. It will be safe. The main theme needs to be updated regularly and we will just check and support the site that using the latest version and functions of the theme.

    So don't custom on the main theme. It will change the default functions we built

    Thank you!
  • Customer

    Posted by: mangadroid, Mar 8, 2021 at 09:40 (3 year ago)

    - I already have the latest Theme update on my site and still have a problem with the menus?
  • Customer

    Posted by: mangadroid, Mar 8, 2021 at 14:57 (3 year ago)

    And How can open menu on click not on hover
    onclick-60463b4b8c807.PNG
  • Manager

    Posted by: yame, Mar 9, 2021 at 07:19 (3 year ago)

    I see that you are using the Ecotech theme but it seems that the theme is not developed by the Kutethemes team: https://prnt.sc/10gs7ql
    Also, we do not have the full permission on your Dashboard site: https://prnt.sc/10gs8b5

    Pls check again then let me know

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